UNIVERSAL STORE TERMS & CONDITIONS 

This website is operated by Universal Store Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Universal Store Pty Ltd. Universal Store Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated on the website.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

PHYSICAL UNIVERSAL STORE GIFT CARDS
Terms: Please treat your physical Universal Store gift card as cash as it cannot be replaced if lost or stolen. This card, once activated, may be redeemed for purchase at any Universal Store. It cannot be exchanged for cash.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. Universal Store dispatches all parcels with a request for signature on delivery. If you choose to change the delivery instructions Universal Store is no longer liable for the delivery of your order.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Return Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. Click here to view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Universal Store Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Universal Store Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 42a William Farrior Pl, Eagle Farm QLD 4009

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at help@universalstore.com.au.

SECTION 21 – WEBSITE PROMOTIONS

SECTION 21.1 - ALL WEBSITE PROMOTIONS

1)   UNIVERSALSTORE.COM conducts promotions in good faith. If an error occurs while a discount is applied which is greater than the advertised offer, or combines with multiple offers to deliver a discount greater than advertised offer, the order is deemed invalid and will be refunded. Universal Store will attempt to resolve any issues and deliver the best outcome within the scope of the promotion.

2)   Coupon Codes and Automatically Applied discounts are single use only and do not compound unless otherwise advertised. In the case that multiple discounts may apply to an order, the greatest single valid discount will apply.

3)   Errors in shopping cart calculation void all purchases using discounts. In the event of a miscalculation, we will strive to achieve a positive outcome for those affected.

4)   Any discount which results in a $0.00 order is deemed invalid.

5)  Discount coupons, promotions, and special offers do not apply to the purchase of Gift Cards, or event tickets.

6)  All sales and promotions are subject to availability of stock, and are only valid whilst stock lasts.

7)  No website promotion guarantees the customer a discount.

8) Unless expressly stated otherwise, Section 21.1 applies to all website promotions, whether or not a promotion is mentioned on this page.

SECTION 21.2 - PARTICULAR WEBSITE PROMOTIONS

Up to 40% Off Selected Styles

  1. Available in-store and online.
  2. Prices as marked, no code required.
  3. Not in conjunction with any other offer.
  4. Selected styles only.
  5. Excludes shipping fees.
  6. Other exclusions may apply.
  7. Offer available online from 8pm AEST Wednesday 16 September 2026 and in-store from Thursday 17 September 2026 while stock lasts.

Women’s 2 for $60 L&T Promotion

  1. The promotion is valid while stocks last. Available online and in store.
  2. The promotion applies to an order in which two (2) or more of the products included in the promotion are purchased, and where another discount does not apply to the same products.
  3. The promotion entitles the customer to purchase two (2) of the selected items at AU$40 or less for a combined price of AU$60.00.
  4. Discount is applied automatically at the cart page. No coupon is necessary.
  5. The Women’s 2 for $60 L&T Promotion may be altered, removed, or canceled at any time by Universal Store without notice.
  6. No discount is guaranteed.
  7. This promotion may not be used in conjunction with any other offer.
  8. The offer is only available on selected products from L&T. The selected products under this promotion are subject to change, and can be altered at any time.

Women’s 2 for $80 L&T Promotion

  1. The promotion is valid while stocks last. Available online and in store.
  2. The promotion applies to an order in which two (2) or more of the products included in the promotion are purchased, and where another discount does not apply to the same products.
  3. The promotion entitles the customer to purchase two (2) of the selected items at AU$50 or less for a combined price of AU$80.00.
  4. Discount is applied automatically at the cart page. No coupon is necessary.
  5. The Women’s 2 for $80 L&T Promotion may be altered, removed, or canceled at any time by Universal Store without notice.
  6. No discount is guaranteed.
  7. This promotion may not be used in conjunction with any other offer.
  8. The offer is only available on selected products from L&T. The selected products under this promotion are subject to change, and can be altered at any time.

Women’s 2 for $100 L&T Promotion

  1. The promotion is valid while stocks last. Available online and in store.
  2. The promotion applies to an order in which two (2) or more of the products included in the promotion are purchased, and where another discount does not apply to the same products.
  3. The promotion entitles the customer to purchase two (2) of the selected items at AU$60 or less for a combined price of AU$100.00.
  4. Discount is applied automatically at the cart page. No coupon is necessary.
  5. The Women’s 2 for $100 L&T Promotion may be altered, removed, or canceled at any time by Universal Store without notice.
  6. No discount is guaranteed.
  7. This promotion may not be used in conjunction with any other offer.
  8. The offer is only available on selected products from L&T. The selected products under this promotion are subject to change, and can be altered at any time.

Open Archive and AS Colour 2 for $60

  1. The promotion is valid while stocks last. Available online and in store.
  2. The promotion applies to an order in which two (2) or more of the products included in the promotion are purchased, and where another discount does not apply to the same products.
  3. The promotion entitles the customer to purchase two (2) of the selected Open Archive and/or AS Colour items at AU$40 or less for a combined price of AU$60.00.
  4. Discount is applied automatically at the cart page. No coupon is necessary.
  5. The Open Archive and AS Colour 2 for $60 Promotion may be altered, removed, or canceled at any time by Universal Store without notice.
  6. No discount is guaranteed.
  7. This promotion may not be used in conjunction with any other offer.
  8. The offer is only available on selected products from Open Archive and AS Colour. The selected products under this promotion are subject to change, and can be altered at any time.

For a full list of selected products, see Open Archive and AS Colour Collection

Open Archive and AS Colour 2 for $80

  1. The promotion is valid while stocks last. Available online and in store.
  2. The promotion applies to an order in which two (2) or more of the products included in the promotion are purchased, and where another discount does not apply to the same products.
  3. The promotion entitles the customer to purchase two (2) of the selected Open Archive and/or AS Colour items at more than AU$40 for a combined price of AU$80.00.
  4. Discount is applied automatically at the cart page. No coupon is necessary.
  5. The Open Archive and AS Colour 2 for $80 Promotion may be altered, removed, or canceled at any time by Universal Store without notice.
  6. No discount is guaranteed.
  7. This promotion may not be used in conjunction with any other offer.
  8. The offer is only available on selected products from Open Archive and AS Colour. The selected products under this promotion are subject to change, and can be altered at any time.

For a full list of selected products, see Open Archive and AS Colour Collection

2 for $100 Mara V-Neck 3/4 Sleeve T-Shirt Promotion

  1. This promotion is available from 24.9.26 for a limited time only, while stocks last, both online and in store.
  2. The promotion applies to orders containing two full-priced Mara V-Neck 3/4 Sleeve T-Shirts, priced at AU$70, where no other discount applies to the same products.
  3. Customers who purchase two full-priced Mara V-Neck 3/4 Sleeve T-Shirts will pay a combined price of AU$100 for both.
  4. The discount is applied automatically at the cart page. No coupon code is required.
  5. This offer applies only to Mara V-Neck 3/4 Sleeve T-Shirts purchased at full price. Products eligible for this promotion are subject to change at any time.
  6. This promotion cannot be used in conjunction with any other offer or discount.
  7. No discount is guaranteed.
  8. Universal Store reserves the right to alter, remove, or cancel this promotion at any time without notice.

Universal Store Reusable Tote Bag Gift with Purchase

  1. Available online and in store.
  2. Total purchase (cart subtotal) must be equal to or greater than AU$500.00.
  3. Not to be used in conjunction with any other offer.
  4. Offer is valid for a limited time only.
  5. No rainchecks. While stocks last.

Win a $150 Gift Card Competition - Reviews Promotion

  1. Each approved product review is one entry. 
  2. Prize is one $150 Universal Store Gift Card. 
  3. Winners will be randomly drawn each month and will be notified by email to the email address supplied at the point of original sale. 
  4. The promotion period ends on the 25th of every month. 
  5. The Universal Store decision is final. 
  6. Prize cannot be transferred for cash.
  7.  Promotion is subject to change.
SECTION 22 - BEYOND THE VALLEY COMPETITION

Win a Double Pass to Beyond The Valley Competition

1. Competition runs from 12:00am AEST Friday 23 October 2026 to 11:59pm AEST Friday 6 November 2026. Available online and in store.

2. Entrants must be 18 years or older and an Australian citizen or permanent resident residing in Australia.

3. To enter, spend AU$150.00 or more (excluding shipping) in a single transaction and register the receipt or order number on the Universal Store competition page during the competition period.

4. Entrants may enter once per eligible transaction. Each receipt or order number can only be registered once. This clause replaces the “Entry is limited to once per person” condition in the Untitled Group Competition Terms and Conditions below.

6. Refunded, returned or cancelled transactions are not eligible.

7. Prize is 2 x GA 4 Day Tickets to Beyond The Valley (28 December 2026 – 1 January 2027), 2 x Premium Camp Passes, 1 x Premium Camp Vehicle Pass and 1 x $800 Universal Store Gift Card. Total prize value is AU$2,889.95.

8. Prize excludes any flights, ground transportation, interim transport, accommodation and associated insurances not expressly stated in the prize.

9. One winner will be randomly drawn and notified by email by a Universal Store Marketing representative on Monday 9 November 2026.

10. Prize cannot be transferred or redeemed for cash.

11. The Universal Store decision is final.

12. Promotion is subject to change.

13. These terms are to be read together with the Untitled Group Competition Terms and Conditions below.

SECTION 22.1 - UNTITLED GROUP T&C'S

Please read the terms below along with accompanying information on how to enter (T&Cs). Your entry into the Competition is deemed your acceptance of these T&Cs.

  1. ELIGIBILITY

1.1 Entry is only open to individual natural persons that satisfy the Eligibility Criteria.

1.2 Employees, participating retailers and agents of Promoter or any company associated with the Promoter, and their immediate families are not eligible to enter the Competition. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, auntie, niece, nephew, brother, sister, step-brother, step-sister or first cousin.

2. ENTRY

2.1 The Competition will be open from the Start Date and entries close at the Close Date. All entries are deemed to be received at the time of receipt by the Promoter NOT at the time of sending by entrants. Late entries will not be eligible.

2.2 To enter the Competition, entrants must satisfy the Entry Requirements. Entrants will be entered once the Entry Requirements are complete. Any cost associated with accessing the Competition page is the entrant's sole responsibility and dependent on the Internet service provider used.

2.3 Entry is limited to once per person.

2.4 For entry to be successful, the entrant must:

(a) Enter their full legal name, valid email address and all details required for the Entry Requirements;

(b) Acknowledge acceptance of these T&Cs; and

(c) Warrant that the content of their entry is truthful, accurate and complete, as well as otherwise compliant with these T&Cs.

2.5 Entrants accept that incomplete and illegible entries, as well as entries that breach these T&Cs, will be deemed invalid, as determined by the Promoter in its sole discretion. The Promoter will also disqualify any individual who has tampered with the entry process or any other aspect of this Competition. In particular, computer-generated entries and the use of "bots", "scripting", or any other similar technology or processes, is not permitted and will not be accepted.

2.6 The Promoter is not responsible for any misdirected, late or incomprehensible entries in the Competition, or any problems or technical malfunctions of any telephone network, computer on-line systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the Internet or at any website, or any combination thereof, including any injury or damage to entrants or any other person's computer related to or resulting from participation in in this Competition.

3. WINNER

3.1 The Competition is a 'game of chance' whereby the Promoter will randomly draw an entrant (one entrant) by a lot allocated at entry as per clause 2 (Winner). The draw will take place via an electronic draw system at the Promoter's registered offices. The Winner will be drawn at the Draw Time and Date. The Winner will be announced on the Winner Announcement Date and will be published as the Winner on the same date via the Winner Announcement Channels.

3.2 The Winner will be notified through the contact details provided in their entry. If the Prize is not claimed by the Winner, or the Winner's identity cannot be verified in accordance with these T&Cs, within seven (7) days of receipt of notification of their winnings by the Promoter (or any later period set by the Promoter by written notice to the Winner as extended by the Promoter), the Prize will be forfeited and will be awarded to an alternate winner (Alternate Winner).

3.3 At the Promoters sole and absolute discretion, the Winner may be required to verify their identity, validity of their Eligibility Criteria and Entry Requirements, at the time of notification. The Promoter in its absolute discretion reserves the right to verify the validity of the entrant's identity (including an entrant's identity, age and place of residence), including by way of a statutory declaration, and to disqualify entrants if any information provided by an entrant is false or misleading in any way. If the Winner does not verify their identity and/or validity of their Eligibility Criteria and Entry Requirements, upon the request of the Promoter within seven (7) days of the request (or any later period set by the Promoter by written notice to the Winner as extended by the Promoter), the Prize will be forfeited and will be awarded to an Alternate Winner.

3.4 If the Winner is unavailable to accept delivery of the Prize at the scheduled delivery time, the Winner agrees and acknowledges that it will forfeit the Prize and that the Promoter may award the Prize to an Alternate Winner.

3.5 The Alternate Winner will be decided by redraw of all entries and notified through the contact details provided in their entry, on the same terms as clause 3.2, 3.3, and 3.4. If required, the redraw will occur fourteen (14) days from the Winner Announcement Date (Redraw Date) on the same conditions as clause 3.1. The details of the Alternate Winner will be published seven (7) days from the Redraw Date on the Winner Announcement Channels. For the purposes of these T&Cs, where an Alternate Winner has been decided, the Alternate Winner shall also be referred to as the Winner.

3.6 The Promoter's random draw of the Winner or any other aspect of the Competition is final and binding on each entrant and no correspondence will be entered into unless otherwise required by law.

3.7 Once the Prize is claimed, the Winner will have their name published on the Promoter's social media pages and various other media for promotional purposes. The Winner hereby irrevocably grants the Promoter the rights and consents to publish, communicated to the public or otherwise use their name, likeness, image, voice and biography, for the purposes of using, distributing, promoting and marketing materials in connection with the Competition throughout all media now known or hereafter invented throughout the world.

4. PRIZE

4.1 Any change in value of the Prize occurring between the publishing date of these T&Cs and date the Prize is claimed is not the responsibility of the Promoter.

4.2 For the avoidance of doubt, the Prize does not include the Exclusions or any other products and services that is not expressly stated in these T&Cs.

4.3 The Winner agrees to complete and execute all reasonably necessary documentation required by the Promoter to release liability and transfer all risk, right, title, and interest to the Winner (including, without limitation, a deed of release).

4.4 The Prize is non-exchangeable for other goods or services and cannot be redeemed for cash.

4.5 If, for some reason beyond the Promoter's control, it is not possible to supply the Prize as advertised, the Promoter will be entitled to supply a substitute prize in the Promoter's discretion of equal or greater value.

4.6 The Prize is provided 'as is' and to the extent permittable by law, the Promoter makes no warranties or representations regarding the appearance or suitability of the Prize, and any photos are illustrative only and should not be relied upon as an accurate description of the Prize (noting image quality and colour will vary based on size and resolution of display).

4.7 Notwithstanding anything to the contrary, the Promoter limits its liability for breach of any guarantee, warranty or other term or condition under applicable legislation to:

(a) the replacement of the Prize or the supply of an equivalent prize;

(b) the repair of the Prize;

(c) the supplying of the Prize again;

(d) the payment of the cost of replacing the Prize or of acquiring an equivalent prize;

(e) the payment of the cost of having the Prize repaired; or

(f) the payment of the costs of having the Prize supplied again.

4.8 Winners are advised that tax implications may arise from prize winnings and they should seek independent financial advice prior to acceptance of the Prize.

5. DELIVERY OF PRIZE

5.1 The Prize will be delivered to the Winner subject to Winner's compliance with these T&Cs.

5.2 The Promoter will be responsible for the cost of delivering the Prize (if any) and agrees to bear the risk and liability of shipping the Prize to the Winner, until the Prize is delivered to the Winner. All risk, costs, liabilities, expenses, levies, and taxes in connection to the Prize from the time that delivery is made to the Winner is the sole responsibility of the Winner.

5.3 The Winner acknowledges that the delivery date and receipt of the Prize may be dependent on the third party service providers and agrees to not hold the Promoter responsible for delayed delivery or delivery faults beyond the Promoter's control.

6. GENERAL

6.1 The Promoter will collect personal information about entrants for the purposes of conducting the Competition and awarding the Prize. The Promoter will collect and store all personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Promoter's Privacy Policy (which can be found at https://www.beyondthevalley.com.au/privacy-policy and https://www.universalstore.com/pages/privacy-policy). In addition, it is a condition of entry into the Competition that:

(a) all entrants consent to subscribing to direct marketing communications from the Promoter about Untitled, including information about upcoming tours, releases and merchandise;

(b) the Winner consents to the publication of their name in any advertisements or articles relating to the Competition or the Prize; and

(c) the Winner agrees to participate in any media releases which may include photographs of the Winner by the Promoter.

6.2 In Australian States and Territories where a trade promotion lottery licence is required, the Competition holds the Licences set out at the Key Terms. For the avoidance of doubt, the Competition is open to all Australian residents who meet the Eligibility Criteria.

6.3 If the Competition is not capable of running as planned due to any reason out of the Promoter's control (including, but not limited to fraud, a state of emergency, natural disaster, war, epidemic, pandemic, government order, technical failures or any other causes), or if the administration, security, fairness, integrity or proper conduct of this Competition is compromised or at risk of being compromised, the Promoter reserves the right without liability to the entrants to cancel, modify, terminate, or suspend the Competition.

6.4 The Winner is determined in accordance with clause 3 by electronic random draw with the Draw Provider. If applicable, an independent scrutineer in accordance with the Community Gaming Regulation 2020 (NSW) will be engaged to oversee the draw. The scrutineer will be appointed to confirm that the processes followed by the Promoter provide reasonable assurance that all entrants who are entitled to participate in the Promotion are entered and that the Promotion is fair. In the event of a dispute that representative will act as an adjudicator and their decision will be final and no correspondence will be entered into.

6.5 Except for any liability that cannot by law be excluded, the Promoter (including its respective officers, employees and agents) and any Related Bodies Corporate (as that term is understood to mean under Corporations Act 2001 (Cth)) are not responsible for and exclude all liability (including negligence), for any personal injury; or any claim, loss, or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter's control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these T&Cs; (e) any tax liability incurred by a Winner or entrant; or (f) use or non-use of the Prize.

6.6 Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

6.7 These T&Cs constitute the entire agreement between each entrant and the Promoter.

6.8 These T&Cs shall be governed by the laws of Victoria, Australia and the parties submit to the exclusive jurisdiction of the courts in that State.