You can reach us by calling 1300 553 520 or chatting with us between 9am – 6pm AEST Monday to Friday, and 9am – 5pm AEST on Saturdays.

Alternatively, email us anytime at help@universalstore.com.au — we’ll get back to you as soon as possible during the hours listed above.

Please note, our Help Centre is closed during Queensland Public Holidays.

Please ensure you're calling and live chatting within business hours, our friendly team will get back to you within 48 hours