INTERNATIONAL DELIVERIES UPDATE:
Aus Post are experiencing delivery delays to all international destinations as a result of the global impact of COVID-19. As an international customer, you may experience significant delays in receiving your package from Universal Store. Rest assured, Universal Store and Aus Post are working to deliver your parcel as safely as possible. For updates on international deliveries from Aus Post, please click here.
UNIVERSAL STORE SHIPPING POLICY
INTERNATIONAL DELIVERIES UPDATE:
AM I WITHIN THE AUSTRALIA POST EXPRESS POST DELIVERY NETWORK?
Enter your Post Code here:
YES! You are in the express post parcel network.
This means that Aus Post can deliver express to your area. Head to the Aus Post Updates Page for the most up-to-date information and alerts.
CLICK & COLLECT ORDERS
Click & Collect is now available at a Universal Store location near you!
You now have the options to easily order products and pick them up in store the same or next day. You can also use the feature to find out if the product you are interested in is available at your local store before heading in!
Use Click & Collect
at the checkout.
We’ll confirm when
your order is ready.
Pick up your order at your
selected Universal Store location!
HOW CLICK & COLLECT WORKS
- Set your nearest in store location using your geo-location or postcode. You can then Click & Collect any product that is marked in stock at your nearest store.
- Once your order is processed, you’ll receive an SMS or email confirmation letting you know that it’s ready for collection at your chosen store.
- To pick up your order, bring your confirmation email and show one of our friendly team members at the front of the store.
CLICK & COLLECT FAQS
Yes! There is no minimum order value to receive this service.
At most of our Universal Store locations around Australia. To check if there’s a store near you, please use the ‘Your Store’ Locator in the navigation bar.
Many of the products on our online site will be available to Click & Collect at your nearest store. Unfortunately not all of them will be however. To see if the product you would like is available in store, click the ‘In-Store’ tab on the product page and select your size. This will tell you if a product is in-stock and available for collection. If it is out of stock at your selected store we will show you the closest store with stock available.
Orders are usually ready for collection within 90 minutes of purchase or 90 minutes after the store opens if you purchase outside store hours or within 90 minutes of the store closing. Please wait for your SMS confirming your order is ready before coming in store.
Click & Collect orders will be held at your selected store for 14 days. After this time our Help team will be in touch to organise delivery or refund.
You will receive a confirmation email and an SMS. If you haven’t received an order confirmation email please check your ‘Junk’ folder. If you still have not received an email or SMS, please contact our Help team.
Yes. If you would like someone else to collect your order for you, you will need to send them a copy of your ‘Ready for Collection’ email. Universal Store can take no responsibility for orders fraudulently collected where the ‘Ready for Collection’ email with the corresponding barcode was presented. Please keep your email passwords secure at all times.
By using our Store Locator here.
When you receive your ‘Ready for Collection’ email and/or SMS, head into your nominated store and present your email to our friendly team member at the counter to collect your order.
Sometimes, some of the styles in your Click & Collect order may accidentally be out of stock at your selected store. A member of our Help Team will look for more stock and may be in contact to discuss your options. Depending on your preferences, we’ll either:
- Deliver the missing item/s to your address at no additional cost, if we can locate them; or
- Refund the item/s ordered.
*Some item/s like liquids and fragile products may not be suitable for delivery.
Of course! A team member will guide you to the changing rooms if you would like to try your new item on, and be able assist if you have any other questions.
That’s okay. The team members at the store can help in sorting out an exchange or refund for you. If you’ve already left the store, feel free to contact our Help Team or use the online Aus Post Returns Portal here.
We're here to help! Call Universal Store Help on 1300 553 520 between 8am - 8pm AEST Monday - Saturday. 10am - 8pm AEST Sundays. Or you can use the Live Chat feature on our site. Or email us.
UNIVERSAL STORE RETURNS POLICY
SHOPPING WITH UNIVERSAL STORE IS HASSLE-FREE
If you receive anything you are unhappy with for any reason, we'll help you with an exchange or refund if within 40 days from purchase. Before you return your items, make sure they are:
- in the same condition they were when you received them;
- not worn, washed or altered, have their original swing tags and are still in their original packaging;
- swimwear, underwear, and bodysuits must have hygiene stickers in tact; and
- not earrings or face masks. For hygiene reasons, we cannot accept returns for earrings or face masks.
RETURNING YOUR ORDER ONLINE
Online returns are even easier now with Australia Post Easy Returns.
If you are returning shoes, please make sure you package them securely so that the box cannot get damaged during its return journey. Please do not stick returns labels to the shoe boxes or tape up your returning shoe box. Your shoes will no longer be in a saleable condition and therefore ineligible for a refund.
Just click on the button below and follow the steps to get started.
Fill in a few simple details so we can process your return.
Australia Post will email you a return code. Bring this with you when you drop off your parcel.
Australia Post will let you know when your parcel has arrived safe and sound back at Universal Store.
When your parcel arrives we will contact you and refund your order within 48 business hours. It may take up to 3-4 business days for your account to be credited.
RETURNING YOUR ORDER IN STORE
You can make your return or exchange in person at any of our Universal Store locations. Universal Store will not accept returns or exchanges on worn or damaged items. Items must be in a saleable condition.
Please ensure you bring an acceptable proof of purchase for your items. This can be the original receipt, invoice that came with your online order, your Afterpay or ZipPay app with the Order ID number or a bank statement.
EXCHANGING YOUR ORDER
Jump online and purchase the size or item that you are exchanging. This way you are guaranteed the item, and we can ship it to you straight away.
Send the items you're exchanging back using Australia Post Easy Returns & complete the returns form on the back of your invoice and securely package this with your returning items.
As soon as we receive your return we will process the refund within 48 business hours, and email you when the process is complete.
RETURNING YOUR STORE PURCHASE ONLINE
For security reasons we only offer refunds via bank transfers or PayPal for store purchase returns to online.
In store purchases are not eligible for Australia Post Easy Returns as they will incur a postage fee.
Pack your items into a post bag. Include a note with your name, phone number, email, reason why you'd like an exchange or refund and either your bank details (BSB, Account Number and Account Name) or the email address linked to your PayPal account. If your instore purchase was made with Afterpay, we will also need your Afterpay Order ID Number to process the refund through Afterpay. Please include all required information with your return so we can arrange your refund without delay.
Post your returning parcel to:
Universal Store Returns
PO BOX 695
Virginia BC QLD 4014
As soon as we receive your return parcel we'll arrange your refund or exchange and let you know when the process is complete.
If your order arrives faulty or damaged, contact Help within 48 hours. We'll do our best to resolve the situation as soon as possible.
If a fault appears in your product through normal wear, email some pictures of your faulty item lying flat in good lighting, along with a copy of your receipt or some kind of proof of purchase. Our Faulty Returns team will inspect your claim and if your item is deemed faulty, we'll arrange free return postage so that you can send it back for a refund or an exchange. Once our returns team receives the goods, we'll process your refund or exchange as soon as possible and email you when the process is complete.
Some faults may need to be assessed by the manufacturer before a refund or replacement can be issued. In this case, we will keep you as informed and updated as possible. Universal Store is not responsible for the processes or policies implemented by third party manufacturers.
If you are unsure about a faulty item or warranty repair, contact Help. We'll help you through the faulty returns or warranty repairs process.
FURTHER RETURNS INFO
If you need to return or exchange packaged goods such as shoes, watches, headphones, and sunglasses, they must be returned to Universal Store in the original unmarked packaging. If these items are returned in an unsatisfactory condition, Universal Store may not be able to offer a refund or an exchange.
Universal Store Returns department operates Monday to Friday. Once your order is received in our warehouse, our returns team will inspect and process the goods within 48 business hours (Due to lockdowns around the country, our Returns Team is currently experiencing an influx of online parcel returns. We may therefore take a little longer than the usual 48 hours to process your returned parcels. We thank you for your patience and understanding). Our Help team will contact you when your transaction is being processed.
Please note that NO returns or exchanges can be made in person at our warehouse. Please Contact Help if you are having trouble returning your order.
Universal Store cannot accept cash on delivery returns.
SOME ITEMS EXCLUDED FROM EXCHANGE OR RETURN
Due to hygiene reasons, Universal Store will not accept returns or exchanges on some items for a change of mind. Excluded items include, but are not limited to earrings and face masks.
A change of mind is where a customer, for a variety of reasons, wishes to return or exchange an item. reasons for a change of mind may include, but are not limited to:
- change of colour.
- change of style; and
- change of size.
A return or exchange due to a fault with the item is not a return or exchange for change of mind.
Universal Store does not currently offer exchanges for international customers. We will offer a refund on faulty products. Contact Help first. You may need to provide photographic evidence of the fault before we can finalise the refund. The transaction will be processed via the original payment method providing all of our refund policy conditions are met.
Universal Store offers a 12 month warranty on all our denim brands. If your jeans exhibit a manufacturer's defect or fault within the first 12 months you may return them to Universal Store for an exchange or refund. The warranty does not cover rips extending or natural fading / discolouring. If you are unsure about whether your jeans qualify for the warranty return, Contact Help. We’ll help you through the faulty returns or warranty process.
WHAT WARRANTIES DO WE OFFER ON OUR ACCESSORIES RANGE?
All Universal Store suppliers offer manufacturer's warranties on their product range – each brand has different policies and timeframes specific to their product and supply chain. Manufacturer's warranty can only be claimed on defects that happened during manufacturing. Warranty claims require proof of purchase.
Manufacturer warranties do not cover ‘wear and tear' which is the expected decline in the product's condition from normal, everyday use. While brand warranties vary a lot in detail, for defective or faulty products, our suppliers will repair or replace goods (or part of them); resupply or fix a problem with services (or part of them); or provide compensation to the customer.
Refer to the guide below for brand-specific warranty periods:
|BRAND||WARRANTY PERIOD (from date of purchase)|
|Birkenstock||If your Birkenstocks are in need of a repair, contact our help team and we can organise the repair on your behalf. Click here for some helpful care tips for prolonging the life of your sandals.|
|Crosley||Please visit Marks Electronics to lodge a ticket via their online portal|
|Frank Green||1 year. For any issues with your Frank Green product, please contact their customer service team at firstname.lastname@example.org|
|Herschel Supply Co.||Limited lifetime - bags and accessories|
|Le Specs||6 months|
|Local Supply||3 months. No Worries Frame Cover: 50% off a replacement pair when you register with Local Supply within 2 weeks of purchase.|
|Nixon*||Please visit Nixon online or call their customer service team on 1300 782 757 for all repair/warranty enquiries|
|Patagonia||Patagonia Ironclad Guarantee. Patagonia guarantees everything they make. If you are not satisfied with one of their products at the time you receive it, or if one of their products does not perform to your satisfaction, return it to Universal Store or directly to Patagonia for a repair, replacement, or refund. Damage due to wear and tear will be repaired at a reasonable charge.|
|Polaroid Originals||1 year|
|Reality Eyewear||Register for the Reality Eyewear 5 year warranty here.|
|Status Anxiety||1 year|
|Szade Eyewear||6 months|
|The Horse*||1 year manufacturers warranty|
|Tommy Jeans*||2 years movement only|
6 month replacement guarantee on all Havaianas. Please note this is a replacement for manufacturing faults only, not general wear and tear.
Havaianas also now offer a recycling program for your old Havis! For information on how to recycle or to find you closest drop off point, click here.
*Watches: During the warranty period, watch movements, hands, and dials are the only components covered under warranty. These warranties do not cover the watch bands or clasps.
- How do I get my discount code?
- Head to our student discount page and click the "Join Now" or "Log In" buttons and follow the prompts to generate your unique single use code.
- If the code does not generate after this process, try refreshing the page.
- For all account creation and any UNiDAYS specific questions, head on over to UNiDAYS Support
- No, UNiDAYS is available online only.
- Make sure you've entered the code correctly.
- If so, are any excluded items in your cart? (see Terms and Conditions for exclusions).
- Try re-issuing a code through UNiDAYS. If there is no option to re-issue, please contact UNiDAYS support here.
You can apply promotional codes to your Cart or during Checkout in the ‘Discount Codes’ field.
You sure can! Enter the serial number on the back of the gift card in the "I've Got a Gift Card" section next to "Payment Method" during Checkout to use your gift card online.
Use our Size Guide and product descriptions to help you select your size. Still not sure? We offer full refunds and free return shipping so why not order both sizes to try on and return the incorrect size for a refund. Just make sure you contact Help within 10 days of receiving your parcel so that we can arrange free return shipping for you.
You now have the options to easily order products and pick them up in store the same or next day right on the product page! You can also use the feature to find out if the product you are interested in is available at your local store before heading in! Click here for more information.
The best way to find out when items are restocked is to sign up to our mailing list and follow us on Instagram where we share our latest news.
Yes, you can contact our Help team and we’ll place your order over the phone. Please note, we only accept PayPal payments over the phone.
You now have the options to easily order products and pick them up in store the same or next day right on the product page! You can also use the feature to find out if the product you are interested in is available at your local store before heading in! Click here for more information.
Contact Help to cancel your order. If your parcel has not left our warehouse then we will cancel your order immediately and arrange a refund.
If your parcel has left our warehouse, we can arrange a free return shipping label for you so you can post it back to us, and we will process your refund when the package arrives back in our warehouse.
Contact Help to edit your order. If your parcel has not left our warehouse then we may be able to edit your order.
If your parcel has left our warehouse, we can arrange a free return shipping label so you can post it back to us for a refund. We recommend placing a new order with your updated details while you wait for the other parcel to return in case your size or items sell out.
You can keep an eye on your parcel’s progress at www.auspost.com.au/track with your parcels consignment number R9D10___.
To calculate how long it will take Australia Post to deliver your parcel, visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ and enter our ‘From’ postcode 4012 and your ‘To’ postcode.
We send you the tracking code when your order has been dispatched from our warehouse. Your tracking code will start working once your parcel is moving through the Australia Post Parcel Network. We recommend you check your tracking link again after 4pm AEST.
To change the delivery instructions on your order, head to https://auspost.com.au/mypost/ and create a My Post account if you do not already have one.
Use the consignment number R9D10___ to find the parcel and update your delivery address or change the delivery instructions via your AusPost account.
All Universal Store parcels are dispatched with a request for Signature on Delivery. We like to be certain that your order reaches you safe and sound. If you choose to change the delivery instructions to leave it in a safe place without a signature, Universal Store is no longer liable for the delivery of your order.
For more info on changing delivery instructions, head to https://auspost.com.au/receiving/manage-deliveries-in-transit
Oh no! Please contact us with your order details and we’ll look into it for you. If your parcel has been lost (it’s rare but it does happen), we can open an investigation with Australia Post on your behalf.
RETURNS & EXCHANGES
We recommend you jump online and order the size you need, then send the incorrect size back for a refund. That way you will have the correct size heaps sooner and you won’t miss out. Alternatively, you can send the wrong size back and once we receive it, we’ll arrange your exchange and contact you when the new size is on its way. If the size you request is out of stock, we’ll contact you and arrange a different exchange or refund.
For the free return postage, contact Help and we will send you a returns label from Australia Post to print out and stick on your parcel. Complete the returns form that is on the back of your invoice and include this with the items you are returning. Take the parcel to your nearest post office.
As soon as we receive your return, we’ll arrange your exchange or refund and contact you when the process is complete.
Yes, of course! Bring the items you’d like to return along with a copy of your invoice as proof of purchase to any Universal Store location. Find your nearest store using our Store Locator.
You sure can. Visit our Returns Page for a guide for more info. Please note, we do not offer free return postage for purchases made in store.
- Universal Store does not currently offer exchanges for international orders. We will refund faulty products. We ask you to provide photographic evidence of the fault before we can finalise the refund.
- Refunds will be processed via the original payment method providing all of our refund policy conditions are met.
- We do not offer free return shipping for international customers.
- Visit our Returns page for instructions on how to return your order.
Some items are in super high demand and due to the speed and volume of orders we receive, it may sell out while you finish placing your order.
In this instance, we’ll do our best to fulfil your order from our retail stores, this can mean that your order may arrive in two parcels.
In the unfortunate case, where we have totally sold out of the item instore and online, we’ll arrange a full refund.
Our Help team will notify you as soon as possible via email in either case.
Thanks for your interest. Please visit our Careers Section for info and good luck with your application!
No, we do not offer work experience or internships in our stores or office.
We do not offer a graduate program. For entry-level opportunities, keep an eye on our Career Opportunities.
At Universal Store, we don’t have a cookie-cutter approach to considering new brands and we encourage uniqueness. To help us decide whether you are a potential fit for Universal Store, we will need to review a PDF catalogue, price list and brand bio. Email all brand info to email@example.com.
For all of our services, the Data Controller is Universal Store PTY LTD of 6/2 Jenner Street, Nundah 4012 QLD, who is responsible for personal data collected through the www.universalstore.com website.
HOW TO CONTACT US
If you have any questions or comments about our privacy practices or how we use your data, please call Universal Store Help on 1300 553 520 or email firstname.lastname@example.org - 8pm AEST Monday to Saturday and 10am - 8pm AEST Sundays.
Although care is taken to provide accurate information, we cannot guarantee the accuracy of the information we post. For example, prices may be subject to change, not all styles will be available in all stores, and typographical errors can sometimes occur. In the case of the discovery of an error the details on the website will be changed (or removed, if removal is deemed necessary) within a reasonable time frame. This is a manual process, however, so please realise that we may not be able to remove or edit particular parts immediately. Any user who discovers any misleading information on our website is encouraged to contact us.
No personal information is automatically collected from users of this site. Personally identifiable data about users is known to Universal Store Pty Ltd only when voluntarily submitted by users of the site. However, certain non-personal information of users (for example, the type of browser being used, the operating system used by the user and the domain name of the user’s Internet service provider) is collected. This information is primarily used for internal purposes, but only in an aggregate form (individual users cannot be identified). Universal Store Pty Ltd reserves the right to alter this policy at any time. The information you provide us with via the sign up form is used in an email list. Submission of your email addresses and other details shall be deemed to constitute permission to communicate with you using those details. Your details will form part of the guidelines for us to communicate with you as an individual. We may also use the information to try to contact you (for example, if you are a winner in a competition).
We may collect your personal data in the following ways listed below:
- When you register or use universalstore.com (the website)
- When you contact us by phone, email or live chat
- When you register for our newsletter using the online form submission
- When you enter any competitions run by Universal Store
- When completing any optional surveys that we may send to you
- When shopping in store at Universal Store you will be given the option to have your receipt emailed to you. By accepting this service, you are agreeing to receive marketing communication from Universal Store. The team member serving you will notify you of this at the time of purchase and signage at the point of purchase will also outline this. You are free to unsubscribe from this messaging at any time using the ‘Unsubscribe’ facility at the bottom of each email. This policy aligns with the Spam Act 2003 in ensuring express consent of the customer to receive marketing communication.
- Name and surname
- Email address
- Date of birth
- Contact phone number (s)
- Billing address
- Shipping address(s)
- Order history
- Purchase information
- Payment details
- Preferred store, categories and brands
- Interactions with customer our Customer Service team
- Automatically populated (IP) address
- Information from cookies
Login data (username and password. Password information is encrypted, it is completely invisible including to our customer service team.) We do not collect sensitive information about you unless required by applicable laws or rules. Sensitive information includes information relating to:
- Race or ethnicity;
- Political or religious beliefs or affiliations;
- Philosophical beliefs;
- Sexual preferences;
- Criminal convictions;
- Membership of professional or trade associations or unions; or
- Health information or genetic information.
Why do we collect data?
We will only collect and process your personal data where we have obtained the legal right to do so. The way in which we use your data also depends on the manner for which we collected it. The main purpose for which we collect data and personal information is to facilitate online purchasing and the marketing of our goods and services, and to provide you with a personalised experience.
We may also use the data for:
- Internal record keeping.
- To deliver relevant content and advertisements for you.
- To inform or remind you of any uncompleted tasks on our website, including abandoned carts.
- Improving our products and services. Including data analysis, support, system maintenance and troubleshooting.
- To create an account and register you as a customer of Universal Store.
- Periodically sending you promotional emails via the address you provided about new products, special offers or other information we think you may find interesting.
- To enable participation in promotional offers, competitions or events.
- Contacting you to confirm order information, or to resolve any other issues related to purchases.
- Modifying the website according to customer interests.
Universal Store Pty Ltd utilises a variety of security measures to maintain the safety of your personal information. All user contact information is contained behind a "firewall" and only accessible by a limited number of employees who have special access rights to production systems.
Credit card security
Credit card numbers are not stored in our systems in accordance with the highest of PCI-DSS standards. When purchasing from Universal Store Pty Ltd your details are passed through to a secure server using the latest SHA-256 SSL (secure sockets layer) with RSA Encryption encryption technology. No credit card information is passed through Universal Store Pty Ltd servers. This information is sent directly to our PCI-DSS compliant payment gateway, BrainTree.
If you choose to modify your personal information or you have forgotten your password, you may do so by visiting the My Account page. Because password information is encrypted, it is completely invisible, including to our customer service team. If you desire to change your password, simply follow the prompts.
General data security
We require any third party who handles your data on our behalf to have security measures in place to handle your data in accordance with the applicable laws and regulations. In the unfortunate circumstance of a personal data breach, as Data Controller we will notify you as soon as possible, and within 72 hours, if feasible, after becoming aware of the breach.
We only keep personal data as long as you are a customer and it is necessary to provide you the services you have requested, in some certain circumstances your personal data may be stored for longer periods, e.g. when required by law. If you no longer wish to be a customer, you can contact our customer care team and request to delete your personal information that we have stored.
The majority of our web pages use 'cookies', which are small files that may be placed on your hard disk for record-keeping purposes. A cookie helps us to remember who you are and are required for some functionality of the website such as what products are in your shopping cart. Cookies can make subsequent visits to the web page simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies some web pages may not display properly or you may not be permitted to access certain information). A server cannot find out a name or email address, or anything about you by using cookies. Cookies by themselves do not tell us your email address or other personal information. However, once you choose to provide the website with personal information, via email or any other means this information may be linked to data stored in the cookie.
- Site functionality cookies - these cookies are required for determining what products are in your shopping cart.
- Site analytics cookies - this type of cookie is used to measure how our customers interact and use our site, and allows us to improve the overall site experience for our customers
- Targeting and advertising cookies - these cookies are used to deliver the most relevant ad content to you. They also allow us to control the amount of times our ads are delivered to you, and measure the effectiveness of our ads.
We may share your personal data with third party platforms in order to perform a number of business tasks. These include customer relationship management (CRM), email marketing, online advertising, website analytics, order fulfillment, returns & refunds, IT services. We work with our third party platforms to ensure that they guarantee the safety of your personal data, and ensure compliance with universal data protection standards.
The main third party providers that we use on a regular basis are listed below:
|Afterpay||An online (and in-store) payment method that allows customers to pay for online purchases in 4 installments|
|Australia Post||Australia Post is an Australian Government owned postal service that ships our parcels domestically and internationally|
|BrainTree||BrainTree is a PCI-DSS compliant payment gateway that keeps credit card information safe and secure|
|Dotdigital Marketing Cloud||Email service provider (ESP) used to communicate promotional materials and provide purchase invoices and updates|
|Facebook Business||Advertising platform used to provide relevant paid advertising across the Facebook network|
|Freshdesk||Our support ticketing system provider used to manage customer enquiries|
How can you stop receiving Universal Store communications including direct marketing material?
You can easily subscribe (join) and unsubscribe (leave) our mailing list at any time.
Each email you receive will contain easy instructions on how to unsubscribe. You can unsubscribe by following the link included in the footer of all our email marketing communications.
You can also unsubscribe/opt out of our mailing list, and update your information by logging into your Universal Store account, and updating your ‘Email Preferences.'
The information you submit is kept in a secure database, for use exclusively by Universal Store Pty Ltd. When you subscribe, you will receive emails from us that may contain details of promotions, marketing initiatives, offers and other information relevant to Universal Store. We can monitor which emails you receive from Universal Store Pty Ltd. We reserve the right to discontinue this service or unsubscribe you without notification.
Universal Store has Closed Circuit Television (CCTV) video equipment installed in all our physical locations. This equipment is used to protect our customers, team members and sites. We also use cameras for analytics in regards to store capacity and foot traffic. All cameras used are clearly visible and are not installed inside or directly above any change rooms or locker rooms.
Each store has a dedicated external hard drive which is overwritten every 60 days. The hard drive is password protected and footage is only accessible by the manager or remotely by the IT Service Team. This footage is only accessed if needed for loss prevention, customer service reviews or law enforcement reasons.
Under data protection laws, you have the rights listed below, under certain circumstances.
- You have the right to withdraw consent for the processing and storing of your personal data
- The right to access to your personal data
- The right to correct or update your personal data
- The right to delete information
- The right to restrict information
- The right to transfer your personal data (data portability)
- The right to lodge a complaint with a supervisory authority. A complaint may be lodged via the Office of the Australian Information Commissioner's website here
- To object to automated decision making and profiling unless such profiling is necessary for entering into, or the performance of, a contract between you and us providing that appropriate safeguards are in place or your explicit consent has been obtained.
In order to exercise any of the rights listed above, contact us by email at email@example.com, or by calling 1300 553 520.
If you have an enquiry or complaint regarding any privacy issues, contact us by email at firstname.lastname@example.org, or by calling 1300 553 520. A ticket will be lodged for which you will receive a reference number. A representative from our team will investigate your enquiry, and be in contact with you to resolve any issues.
Although care is taken to provide accurate information, please be aware that we cannot guarantee the accuracy of the information we send you. For example, prices may be subject to change, not all styles will be available in all stores, and typographical errors are likely to occur. Once an email containing errors is sent to you we cannot correct it. In the case of the discovery of an error in a sent email we may or may not notify you of the error.
More information about Privacy law and the National Privacy Principles is available from the Office of the Australian Information Commissioner’s website www.oaic.gov.au.