Privacy Policy

HELP

NEED HELP?

Call 1300 553 520 or Chat between 8am - 8pm AEST Monday to Saturday and 10am - 8pm AEST Sundays.

Email help@universalstore.com.au at any time and we will respond as soon as possible between the hours above.

Please note, our Help Centre is closed during Queensland Public Holidays.

UNIVERSAL STORE SHIPPING POLICY

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UPDATES

Latest News from Our Shipping Providers 📦

GENERAL DOMESTIC DELIVERIES UPDATE
Tuesday 9th November 2021

Please be advised, some delivery delays within the Australia Post & Aramex Network may occur due to extended COVID-19 restrictions, limited flights and high parcel volumes. For all updates concerning domestic delivery and potential delays, please click here for AusPost and here for Aramex

On behalf of our shipping providers, we sincerely apologise for any inconvenience you may experience. Thank you for your patience and understanding.

CHRISTMAS 2021 DELIVERIES 🎄

CHRISTMAS 2021 DELIVERIES
Tuesday 9th November 2021

Our shipping providers are encouraging all customers to be as early as possible with their Christmas shopping this year. To receive your Universal Store parcel by Christmas Eve (24th December 2021), our shipping providers advise ordering by the following dates:

Order Destination State Standard Delivery Express Delivery
NSW, QLD, SA, TAS, VIC 13 December 20 December
WA, NT 8 December 15 December
International Please refer to the AusPost website here for all International updates. 

Please note: The dates provided above are for items posted to metro areas. Regional areas may need to order earlier than the dates specified above.



AM I WITHIN THE AUSTRALIA POST EXPRESS POST DELIVERY NETWORK?

Enter your Post Code here:

YES! You are in the express post parcel network.
This means that Aus Post can deliver express to your area. Head to the Aus Post Updates Page for the most up-to-date information and alerts.

NO! Sorry, the Post Code you entered is not in the Express Post Delivery Network. To receive an estimate on your delivery times using standard shipping, head to this Australia Post page and enter 4012 as the origin Post Code.


GENERAL PRICES & DELIVERY WINDOWS

 

Order Before

Arrive*

Cost

Click & Collect
(In-Store Pick Up)

2 hours before selected store closing time

Pick up in-store

FREE

For all orders

Same Day Delivery

12pm anyday

Same day

FREE

For orders over $175

$12.95

For orders under $175

Express Post

Anytime

(For addresses in the Express Post Network)

1-3 business days after dispatch

FREE

For orders over $125

$9.95

For orders under $125

Standard Post

Anytime

Up to 6 business days after dispatch

FREE

For orders over $50

$9.95

For orders under $50

*Shipping timeframes are estimates only, and may vary based on the dispatch and/or delivery state, shipping partner and other influences outside Universal Store’s control.

MORE SHIPPING INFORMATION

Same Day Delivery within Australia

Same Day Delivery within Australia


WHERE IS SAME DAY DELIVERY OFFERED?

Our Same Day Delivery Service is available if you reside within a 20km radius of one of our participating stores. To find out if your delivery address qualifies for Same Day Delivery at this time, please:

  • Enter your address in the filter when shopping on a category page; or
  • Click ‘Check availability’ when shopping on a product page.

WHY CAN’T I SEE A PARTICULAR PRODUCT?

If you’re unable to see a particular product with the Same Day Delivery filter on, it means unfortunately that product isn’t in stock near you at this time. To purchase that particular product, we recommend turning off the filter and using the Standard or Express Shipping methods instead.

WHY CAN’T I SEE SAME DAY DELIVERY IN THE FILTER?

After entering your address, it may be the case that Same Day Delivery isn’t available near you. If there’s a Universal Store within a 20km radius of you, please check back soon! We’re rolling out our Same Day Delivery network, and it will be available to you soon.

WHEN WILL MY SAME DAY DELIVERY ORDER BE SHIPPED?

Once your order has been placed, our Store Team will immediately begin the picking and packing process. Our Same Day Delivery partner will pick up your order ASAP, at which point you will receive a confirmation email from Universal Store, and an SMS from our delivery partner. Shipping estimates based on your order will be provided when you enter your address in the category filter or product page section.

Please note, if you order after 12pm we cannot guarantee your order will arrive the same day. Your order will be picked and packed when the store reopens the next day.

WHEN WILL MY ORDER ARRIVE? HOW CAN I TRACK IT?

As soon as our Same Day Delivery partner picks up your order, you will be sent an email from Universal Store and SMS from our delivery partner. The link in this SMS will allow you to track the order in real time on it’s way to your nominated address!

CAN I CANCEL OR UPDATE MY SAME DAY DELIVERY ORDER?

If you’ve made a mistake with your order details or items, we unfortunately cannot cancel or update the order as the process is so rapid. Your best option if you’ve ordered the wrong item or size and still want Same Day Delivery is to place a new order with the correct item. To cancel the incorrect order, please contact our Help Team and they will be able to assist you with your options. Contact us here

WILL MY DELIVERY BE LEFT IF I’M NOT AT HOME?

By default, our Same Day Delivery partner has the authority to leave your order if a safe place is available. A photo will be taken and uploaded into the system. If no one is home and there is no safe place to leave the parcel, it will be returned to the store. Our Help Team will then be in touch to arrange your options. You will need to pay a new delivery fee to have your order sent again.

IS SAME DAY DELIVERY AVAILABLE DURING WEEKENDS AND PUBLIC HOLIDAYS?

Same Day Delivery is available during weekends!

Same Day Delivery orders are sent from our stores. If the store near you is closed for a public holiday, you will be unable to shop using the Same Day Delivery service. We would recommend placing an Express Post order that day, or a Same Day Delivery order the next day.

CAN SAME DAY DELIVERY BE SENT TO PO BOXES?

No, our Same Day Delivery partners cannot deliver to PO Box addresses. It will not be an option when you create your order.

Standard and Express Shipping Within Australia

Standard and Express Shipping Within Australia

For Standard and Express Shipping orders, you may receive your order in multiple shipments. Orders will be dispatched the same or next day of your order being placed. To track your order, you will receive a Shipping Confirmation email containing the tracking number.

If you have issues with your order, please contact our friendly Help Team as soon as possible, and they will be able to advise.

Shipping Outside of Australia

Shipping Outside of Australia

Country/ Continent

Shipping Time Frame

Cost

New Zealand

5-10 business days

AUD$5

For orders over $100

AUD$10

For orders under $100

Asia

For specific country estimates, please clickhere.

AUD$30

For all orders

US & Canada

9-15 business days

AUD$25

For all orders

England, Scotland, Wales and Northern Ireland

10-18 business days

AUD$35

For all orders

Europe

For specific country estimates, please clickhere.

AUD$40

For all orders

Rest of the world

For specific country estimates, please click here.

AUD$50

For all orders

International shipping rates do not include any customs charges or taxes that may incur during shipping. Universal Store is not held responsible for any additional charges on your order, nor can we accept a return of the order in this case.

 

Other Shipping Policy Matters

Other Shipping Policy Matters

Universal Store is not liable for any loss as a result of wrongful delivery. All parcels dispatched from Universal Store with Australia Post request a signature on delivery. Australia Post does not have authority to leave a parcel unless you instruct the service otherwise.

If you choose to change the delivery instructions (e.g. to Safe Drop or Parcel Locker Delivery), Universal Store is no longer liable for the safe delivery of your order.

UNCLAIMED PACKAGES

If you provide an incorrect delivery address or the parcel is unclaimed through Australia Post or any of our other shipping providers, the customer is liable to pay for the second delivery.

CLICK & COLLECT ORDERS

Use Click & Collect
at the checkout.

We’ll confirm when
your order is ready.

Pick up your order at your
selected Universal Store location!

HOW CLICK & COLLECT WORKS

  1. Set your nearest in store location using your geo-location or postcode. You can then Click & Collect any product that is marked in stock at your nearest store.
  2. Once your order is processed, you’ll receive an SMS or email confirmation letting you know that it’s ready for collection at your chosen store.
  3. To pick up your order, bring your confirmation email and show one of our friendly team members at the front of the store.


CLICK & COLLECT FAQS

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Is Click & Collect free to use?

Yes! There is no minimum order value to receive this service.


Where is Click & Collect available?

At most of our Universal Store locations around Australia. To check if there’s a store near you, please use the ‘Your Store’ Locator in the navigation bar.


Is Click & Collect available for every product?

Many of the products on our online site will be available to Click & Collect at your nearest store. Unfortunately not all of them will be however. To see if the product you would like is available in store, click the ‘In-Store’ tab on the product page and select your size. This will tell you if a product is in-stock and available for collection. If it is out of stock at your selected store we will show you the closest store with stock available.


How soon can I collect my purchases after ordering them online?

Orders are usually ready for collection within 90 minutes of purchase or 90 minutes after the store opens if you purchase outside store hours or within 90 minutes of the store closing. Please wait for your SMS confirming your order is ready before coming in store.


How long will my order be held in the store for?

Click & Collect orders will be held at your selected store for 14 days. After this time our Help team will be in touch to organise delivery or refund.


How will I know my order was successful?

You will receive a confirmation email and an SMS. If you haven’t received an order confirmation email please check your ‘Junk’ folder. If you still have not received an email or SMS, please contact our Help team.


Can someone else pick my order up on my behalf?

Yes. If you would like someone else to collect your order for you, you will need to send them a copy of your ‘Ready for Collection’ email. Universal Store can take no responsibility for orders fraudulently collected where the ‘Ready for Collection’ email with the corresponding barcode was presented. Please keep your email passwords secure at all times.


Where can I find the trading hours and address of the store I’ve chosen?

By using our Store Locator here.


Where do I collect my order in the store?

When you receive your ‘Ready for Collection’ email and/or SMS, head into your nominated store and present your email to our friendly team member at the counter to collect your order.


What happens if an item/s in my order is out of stock after I’ve already bought it?

Sometimes, some of the styles in your Click & Collect order may accidentally be out of stock at your selected store. A member of our Help Team will look for more stock and may be in contact to discuss your options. Depending on your preferences, we’ll either:

  • Deliver the missing item/s to your address at no additional cost, if we can locate them; or
  • Refund the item/s ordered.

    • *Some item/s like liquids and fragile products may not be suitable for delivery.


Am I able to inspect or try on my item before taking it home?

Of course! A team member will guide you to the changing rooms if you would like to try your new item on, and be able assist if you have any other questions.


What if I change my mind after paying for or picking up my order?

That’s okay. The team members at the store can help in sorting out an exchange or refund for you. If you’ve already left the store, feel free to contact our Help Team or use the online Aus Post Returns Portal here.


I still have questions, who should I ask?

We're here to help! Call Universal Store Help on 1300 553 520 between 8am - 8pm AEST Monday - Saturday. 10am - 8pm AEST Sundays. Or you can use the Live Chat feature on our site. Or email us.




UNIVERSAL STORE RETURNS POLICY

RETURNS DELAYS
Monday 20th September 2021

Due to lockdowns around the country, our Returns Team is currently experiencing an influx of online parcel returns. We may therefore take a little longer than the usual 48 hours to process your returned parcels. We thank you for your patience and understanding.

SHOPPING WITH UNIVERSAL STORE IS HASSLE-FREE

If you receive anything you are unhappy with for any reason, we'll help you with an exchange or refund if within 40 days from purchase. Before you return your items, make sure they are:

  • in the same condition they were when you received them;
  • not worn, washed or altered, have their original swing tags and are still in their original packaging;
  • swimwear, underwear, and bodysuits must have hygiene stickers in tact; and
  • not earrings or face masks. For hygiene reasons, we cannot accept returns for earrings or face masks.

RETURNING YOUR ORDER ONLINE

Online returns are even easier now with Australia Post Easy Returns.

If you are returning shoes, please make sure you package them securely so that the box cannot get damaged during its return journey. Please do not stick returns labels to the shoe boxes or tape up your returning shoe box. Your shoes will no longer be in a saleable condition and therefore ineligible for a refund.

Just click on the button below and follow the steps to get started.

RETURN AN ORDER / ITEM

1

Step One

Fill in a few simple details so we can process your return.

2

Step Two

Australia Post will email you a return code. Bring this with you when you drop off your parcel.

3

Step Three

Australia Post will let you know when your parcel has arrived safe and sound back at Universal Store.

When your parcel arrives we will contact you and refund your order within 48 business hours. It may take up to 3-4 business days for your account to be credited.

RETURNING YOUR ORDER IN STORE

You can make your return or exchange in person at any of our Universal Store locations. Universal Store will not accept returns or exchanges on worn or damaged items. Items must be in a saleable condition.

Please ensure you bring an acceptable proof of purchase for your items. This can be the original receipt, invoice that came with your online order, your Afterpay or ZipPay app with the Order ID number or a bank statement.


EXCHANGING YOUR ORDER

Jump online and purchase the size or item that you are exchanging. This way you are guaranteed the item, and we can ship it to you straight away.

Send the items you're exchanging back using Australia Post Easy Returns & complete the returns form on the back of your invoice and securely package this with your returning items.

As soon as we receive your return we will process the refund within 48 business hours, and email you when the process is complete. 


RETURNING YOUR STORE PURCHASE ONLINE

For security reasons we only offer refunds via bank transfers or PayPal for store purchase returns to online.

In store purchases are not eligible for Australia Post Easy Returns as they will incur a postage fee.

Pack your items into a post bag. Include a note with your name, phone number, email, reason why you'd like an exchange or refund and either your bank details (BSB, Account Number and Account Name) or the email address linked to your PayPal account. If your instore purchase was made with Afterpay, we will also need your Afterpay Order ID Number to process the refund through Afterpay. Please include all required information with your return so we can arrange your refund without delay.

Post your returning parcel to:

 

Universal Store Returns

PO BOX 695

Virginia BC QLD 4014

As soon as we receive your return parcel we'll arrange your refund or exchange and let you know when the process is complete.

 

FAULTY ITEMS

If your order arrives faulty or damaged, contact Help within 48 hours. We'll do our best to resolve the situation as soon as possible.

If a fault appears in your product through normal wear, email some pictures of your faulty item lying flat in good lighting, along with a copy of your receipt or some kind of proof of purchase. Our Faulty Returns team will inspect your claim and if your item is deemed faulty, we'll arrange free return postage so that you can send it back for a refund or an exchange. Once our returns team receives the goods, we'll process your refund or exchange as soon as possible and email you when the process is complete.

Some faults may need to be assessed by the manufacturer before a refund or replacement can be issued. In this case, we will keep you as informed and updated as possible. Universal Store is not responsible for the processes or policies implemented by third party manufacturers.

If you are unsure about a faulty item or warranty repair, contact Help. We'll help you through the faulty returns or warranty repairs process.


FURTHER RETURNS INFO

If you need to return or exchange packaged goods such as shoes, watches, headphones, and sunglasses, they must be returned to Universal Store in the original unmarked packaging. If these items are returned in an unsatisfactory condition, Universal Store may not be able to offer a refund or an exchange.

Universal Store Returns department operates Monday to Friday. Once your order is received in our warehouse, our returns team will inspect and process the goods within 48 business hours (Due to lockdowns around the country, our Returns Team is currently experiencing an influx of online parcel returns. We may therefore take a little longer than the usual 48 hours to process your returned parcels. We thank you for your patience and understanding). Our Help team will contact you when your transaction is being processed.

Please note that NO returns or exchanges can be made in person at our warehouse. Please Contact Help if you are having trouble returning your order.

Universal Store cannot accept cash on delivery returns.

 

SOME ITEMS EXCLUDED FROM EXCHANGE OR RETURN

Due to hygiene reasons, Universal Store will not accept returns or exchanges on some items for a change of mind. Excluded items include, but are not limited to earrings and face masks.

Universal Store does not accept returns or exchanges for change of mind on perishable items. Perishable items can only be returned if packaging arrives faulty, or product is mistakenly delivered outside of the use-by date marked.

A change of mind is where a customer, for a variety of reasons, wishes to return or exchange an item. reasons for a change of mind may include, but are not limited to:

  • change of colour.
  • change of style; and
  • change of size.

A return or exchange due to a fault with the item is not a return or exchange for change of mind.

 

INTERNATIONAL RETURNS

Universal Store does not currently offer exchanges for international customers. We will offer a refund on faulty products. Contact Help first. You may need to provide photographic evidence of the fault before we can finalise the refund. The transaction will be processed via the original payment method providing all of our refund policy conditions are met.

 

DENIM WARRANTY

Universal Store offers a 12 month warranty on all our denim brands. If your jeans exhibit a manufacturer's defect or fault within the first 12 months you may return them to Universal Store for an exchange or refund. The warranty does not cover rips extending or natural fading / discolouring. If you are unsure about whether your jeans qualify for the warranty return, Contact Help. We’ll help you through the faulty returns or warranty process.

 

WHAT WARRANTIES DO WE OFFER ON OUR ACCESSORIES RANGE?

All Universal Store suppliers offer manufacturer's warranties on their product range – each brand has different policies and timeframes specific to their product and supply chain. Manufacturer's warranty can only be claimed on defects that happened during manufacturing. Warranty claims require proof of purchase.

Manufacturer warranties do not cover ‘wear and tear' which is the expected decline in the product's condition from normal, everyday use. While brand warranties vary a lot in detail, for defective or faulty products, our suppliers will repair or replace goods (or part of them); resupply or fix a problem with services (or part of them); or provide compensation to the customer.

Refer to the guide below for brand-specific warranty periods:

BRAND WARRANTY PERIOD (from date of purchase)
Bellroy 3 years
Birkenstock If your Birkenstocks are in need of a repair, contact our help team and we can organise the repair on your behalf. Click here for some helpful care tips for prolonging the life of your sandals.
Casio* 2 years
Crosley Please visit Marks Electronics to lodge a ticket via their online portal
Fjällräven 2 years
Frank Green 1 year. For any issues with your Frank Green product, please contact their customer service team at hello@frankgreen.com.au
G-Shock* 2 years
Herschel Supply Co. Limited lifetime - bags and accessories
Jansport Limited lifetime
Le Specs 6 months
Local Supply 3 months. No Worries Frame Cover: 50% off a replacement pair when you register with Local Supply within 2 weeks of purchase.
Minkpink 3 months
Nakedvice 6 months
Nixon* Please visit Nixon online or call their customer service team on 1300 782 757 for all repair/warranty enquiries
Otis Lifetime
Patagonia Patagonia Ironclad Guarantee. Patagonia guarantees everything they make. If you are not satisfied with one of their products at the time you receive it, or if one of their products does not perform to your satisfaction, return it to Universal Store or directly to Patagonia for a repair, replacement, or refund. Damage due to wear and tear will be repaired at a reasonable charge.
Polaroid Originals 1 year
Quay 3 months
Reality Eyewear Register for the Reality Eyewear 5 year warranty here.
Status Anxiety 1 year
Szade Eyewear 6 months
The Horse* 1 year manufacturers warranty
Tommy Jeans* 2 years movement only
Havaianas

6 month replacement guarantee on all Havaianas. Please note this is a replacement for manufacturing faults only, not general wear and tear.

Havaianas also now offer a recycling program for your old Havis! For information on how to recycle or to find you closest drop off point, click here.



*Watches: During the warranty period, watch movements, hands, and dials are the only components covered under warranty. These warranties do not cover the watch bands or clasps.

   

SIZE GUIDE

MENS

  |  

WOMENS

Measurements may vary slightly between brands. This is a guide only.

  • T-SHIRTS, SINGLETS & OUTERWEAR
  • SHIRTS & POLOS
  • JEANS, PANTS & SHORTS
  • FOOTWEAR
SIZE CHEST MEASUREMENTS  
AUS INCH CM WOMENS SIZE CONVERSION
XS 34-36 86-91 S-M | 8-10
S 36-38 91-96 M-L | 10-12
M 38-40 96-101 L-XL | 12-14
L 40-42 101-106  
XL 42-44 106-111  
XXL 44-46 111-116  
SIZE CHEST NECK
AUS INCH CM INCH CM
XS 34-36 86-91 14-15 37
S 36-38 91-96 15 38
M 38-40 96-101 16 41
L 40-42 101-106 17 43
XL 42-44 106-111 18 44
XXL 44-46 111-116 18 46
SIZE HIPS
AU INCH CM
XS 28 71
S 30 76
M 32 81
L 34 86
XL 36 91
XXL 38 96
AU/US UK EU FOOT LENGTH (CM)
7 6 39 24.6
8 7 41 25.4
9 8 42 26.2
10 9 43 27.1
11 10 44.5 27.9
12 11 45.5 28.8
13 12 47 29.6
BRAZIL AU/US EU FOOT LENGTH (CM)
35/36 4/5 37/38 22.5
37/38 6 39/40 22.5
39/40 7/8 41/42 26
41/42 9 43/44 27.5
43/44 10/11 45/46 28.5
45/46 12 47/48 29.5
47/49 13 49/50 31

BABY & KIDS SHOES

Age* AU/UK US EUR BR (Havaianas) Foot Length
Baby & Toddler 0-3 Mths 0 1 16 - 9.7 - 10.2 cm
3-6 Mths 1 2 17 - 10.3 - 11.9 cm
6-12 Mths 2 3 18 - 11.0 - 11.9 cm
12-18 Mths 3 4 19 17/18 11.7 - 12.7 cm
1-2 Yrs 4 5 20/21 19 12.3 - 13.5 cm
1-2 Yrs 5 6 22 20 13.7 - 14.4 cm
1-2 Yrs 6 7 23 21 14.3 - 15.2 cm
Kids 3-4 Yrs 7 8 24 22 15.8 - 16.4 cm
3-4 Yrs 8 9 25-26 23/24 16.6 - 17.2 cm
3-4 Yrs 9 10 27 25/26 17.5 - 18.1 cm
5-6 Yrs 10 11 28 23/24 18.3 - 18.9 cm
5-6 Yrs 11 12 29 25/26 19.2 - 19.8 cm
5-6 Yrs 12 13 30-31 27/28 20.0 - 20.6 cm
7-8 Yrs 13 1 32 29/30 20.8 - 21.4 cm
7-8 Yrs 1 2 33/34 31/32 21.7 - 22.3 cm
7-8 Yrs 2 3 35 33/34 22.5 - 23.1 cm
8-9 Yrs 3 4 36 35/36 23.4 - 24.0 cm
  • DRESSES, PLAYSUITS, JUMPSUITS & BODYSUITS
  • TEES, TOPS & OUTERWEAR
  • JEANS, PANTS & SKIRTS
  • FOOTWEAR
SIZE BUST WAIST HIPS
AUS CM INCH CM INCH CM INCH
4 XXS 75-80 29-31 53-58 21-23 79-84 31-33
6 XS 80-85 31-33 58-63 23-25 84-89 33-35
8 S 85-90 33-35 63-68 25-27 89-94 35-37
10 M 90-95 35-37 68-73 27-29 94-99 37-39
12 L 95-100 37-39 73-78 29-31 99-104 39-41
14 XL 100-105 39-41 78-83 31-33 104-109 41-43
16 XXL 105-110 41-43 83-88 33-35 109-114 43-45
CONVERSIONS
AUS UK EU US
4 4 32 1
6 6 34 2
8 8 36 4
10 10 38 6
12 12 40 8
14 14 42 10
16 16 44 12
SIZE BUST WAIST HIPS
AUS CM INCH CM INCH CM INCH
4 XXS 75-80 29-31 53-58 21-23 79-84 31-33
6 XS 80-85 31-33 58-63 23-25 84-89 33-35
8 S 85-90 33-35 63-68 25-27 89-94 35-37
10 M 90-95 35-37 68-73 27-29 94-99 37-39
12 L 95-100 37-39 73-78 29-31 99-104 39-41
14 XL 100-105 39-41 78-83 31-33 104-109 41-43
16 XXL 105-110 41-43 83-88 33-35 109-114 43-45
CONVERSIONS
AUS UK EU US
4 4 32 1
6 6 34 2
8 8 36 4
10 10 38 6
12 12 40 8
14 14 42 10
16 16 44 12
SIZE WAIST HIPS
AUS INCH CM INCH CM INCH
4 XXS 22 55-57 21.5-22.5 80-83 31.5-32.5
5 23 57-60 22.5-23.5 83-85 32.5-33.5
6 XS 24 60-62 23.5-24.5 85-88 33.5-34.5
7 25 62-65 24.5-25.5 88-90 34.5-35.5
8 S 26 65-67 25.5-26.5 90-93 35.5-36.5
9 27 67-70 26.5-27.5 93-95 36.5-37.5
10 M 28 70-72 27.5-28.5 95-98 37.5-38.5
11 29 72-75 28.5-29.5 98-100 38.5-39.5
12 L 30 75-77 29.5-30.5 100-103 39.5-40.5
13 31 77-80 30.5-31.5 103-105 40.5-41.5
14 XL 32 80-82 31.5-32.5 105-108 41.5-42.5
15 33 82-85 32.5-33.5 108-110 42.5-43.5
16 XXL 34 85-87 33.5-34.5 111-114 44.5-45.5
CONVERSIONS
AUS UK EU US
4 4 22 1
6 6 24 2
8 8 26 4
10 10 28 6
12 12 30 8
14 14 32 10
16 16 34 12
AU/US MENS AU/US WOMENS UK EU FOOT LENGTH (CM)
3.5 5 3 36 23.5
4.5 6 4 37 23.8
5.5 7 5 38 24.5
6.5 8 6 39 25.1
7.5 9 7 40 25.4
8.5 10 8 41 25.7
9.5 11 9 42 26
HAVAIANAS
BRAZIL AU/US EU FOOT LENGTH (CM)
35/36 4/5 37/38 22.5
37/38 6 39/40 22.5
39/40 7/8 41/42 26
41/42 9 43/44 27.5
VANS SIZE COMPARISON FOR MENS AND WOMENS
US/AUS MENS 3 4 5 6 7 8 9
US/AUS WOMENS 4.5 5.5 6.5 7.5 8.5 9.5 10.5

BABY & KIDS SHOES

Age* AU/UK US EUR BR (Havaianas) Foot Length
Baby & Toddler 0-3 Mths 0 1 16 - 9.7 - 10.2 cm
3-6 Mths 1 2 17 - 10.3 - 11.9 cm
6-12 Mths 2 3 18 - 11.0 - 11.9 cm
12-18 Mths 3 4 19 17/18 11.7 - 12.7 cm
1-2 Yrs 4 5 20/21 19 12.3 - 13.5 cm
1-2 Yrs 5 6 22 20 13.7 - 14.4 cm
1-2 Yrs 6 7 23 21 14.3 - 15.2 cm
Kids 3-4 Yrs 7 8 24 22 15.8 - 16.4 cm
3-4 Yrs 8 9 25-26 23/24 16.6 - 17.2 cm
3-4 Yrs 9 10 27 25/26 17.5 - 18.1 cm
5-6 Yrs 10 11 28 23/24 18.3 - 18.9 cm
5-6 Yrs 11 12 29 25/26 19.2 - 19.8 cm
5-6 Yrs 12 13 30-31 27/28 20.0 - 20.6 cm
7-8 Yrs 13 1 32 29/30 20.8 - 21.4 cm
7-8 Yrs 1 2 33/34 31/32 21.7 - 22.3 cm
7-8 Yrs 2 3 35 33/34 22.5 - 23.1 cm
8-9 Yrs 3 4 36 35/36 23.4 - 24.0 cm

FAQS

EXPAND ALL

PAYMENT METHODS

AFTERPAY
Universal Store offers Afterpay in all stores and online. Learn how it works here
ZIPPAY
Universal Store offers ZipPay as a payment method online and in-store. Learn how it works here

STUDENT DISCOUNTS

UNiDAYS
  1. How do I get my discount code?
  • Head to our student discount page and click the "Join Now" or "Log In" buttons and follow the prompts to generate your unique single use code.
  • If the code does not generate after this process, try refreshing the page.
  • For all account creation and any UNiDAYS specific questions, head on over to UNiDAYS Support
  • Can I use my UNiDAYS discount in store?
    • No, UNiDAYS is available online only.
  • Why is my discount not working?
    • Make sure you've entered the code correctly.
    • If so, are any excluded items in your cart? (see Terms and Conditions for exclusions).
    • Try re-issuing a code through UNiDAYS. If there is no option to re-issue, please contact UNiDAYS support here.
  • For any other questions or concerns feel free to contact our Help team here or in the live chat bubble below.
  • ONLINE ORDERS

    HOW DO I USE PROMO CODES?

    You can apply promotional codes to your Cart or during Checkout in the ‘Discount Codes’ field.

    CAN I REDEEM MY PHYSICAL GIFT CARD ONLINE?

    You sure can! Enter the serial number on the back of the gift card in the "I've Got a Gift Card" section next to "Payment Method" during Checkout to use your gift card online.

    WHAT SIZE SHOULD I BUY?

    Use our Size Guide and product descriptions to help you select your size. Still not sure? We offer full refunds and free return shipping so why not order both sizes to try on and return the incorrect size for a refund. Just make sure you contact Help within 10 days of receiving your parcel so that we can arrange free return shipping for you.

    HOW DO I CHECK IF YOU HAVE AN ITEM IN STOCK AT A STORE?

    You now have the options to easily order products and pick them up in store the same or next day right on the product page! You can also use the feature to find out if the product you are interested in is available at your local store before heading in! Click here for more information.

    I WANT TO FIND OUT IF AN ITEM WILL BE RESTOCKED

    The best way to find out when i