HELP

NEED HELP?

Call 1300 553 520 or Chat between 8am - 8pm AEST Monday to Friday and 9am - 5pm AEST Saturdays & Sundays.

Email help@universalstore.com.au at any time and we will respond as soon as possible between the hours above.

Please note, our Help Centre is closed during Queensland Public Holidays.

UNIVERSAL STORE SHIPPING POLICY



AM I WITHIN THE AUSTRALIA POST EXPRESS POST DELIVERY NETWORK?

Enter your Post Code here:

YES! You are in the express post parcel network.
This means that Aus Post can deliver express to your area. Head to the Aus Post Updates Page for the most up-to-date information and alerts.

NO! Sorry, the Post Code you entered is not in the Express Post Delivery Network. To receive an estimate on your delivery times using standard shipping, head to this Australia Post page and enter 4012 as the origin Post Code.


GENERAL PRICES & DELIVERY WINDOWS

 

Order Before

Arrive*

Cost

Click & Collect
(In-Store Pick Up)

2 hours before selected store closing time

Pick up in-store

FREE

For all orders

Same Day Delivery

12pm anyday

Same day

FREE

For orders over $175

$17

For orders under $175

Express Post

Anytime

(For addresses in the Express Post Network)

1-3 business days after dispatch

FREE

For orders over $145

$12

For orders under $145

Standard Post

Anytime

Up to 6 business days after dispatch

$2

For orders over $100

$8

For orders under $100

*Shipping timeframes are estimates only, and may vary based on the dispatch and/or delivery state, shipping partner and other influences outside Universal Store’s control.

MORE SHIPPING INFORMATION

Same Day Delivery within Australia

Same Day Delivery within Australia


WHERE IS SAME DAY DELIVERY OFFERED?

Our Same Day Delivery Service is available if you reside within a 20km radius of one of our participating stores. To find out if your delivery address qualifies for Same Day Delivery at this time, please:

  • Enter your address in the filter when shopping on a category page; or
  • Click ‘Check availability’ when shopping on a product page.

Same Day Delivery is dependent on driver availability


WHY CAN’T I SEE A PARTICULAR PRODUCT?

If you’re unable to see a particular product with the Same Day Delivery filter on, it means unfortunately that product isn’t in stock near you at this time. To purchase that particular product, we recommend turning off the filter and using the Standard or Express Shipping methods instead.

WHY CAN’T I SEE SAME DAY DELIVERY IN THE FILTER?

After entering your address, it may be the case that Same Day Delivery isn’t available near you. If there’s a Universal Store within a 20km radius of you, please check back soon! We’re rolling out our Same Day Delivery network, and it will be available to you soon.

WHEN WILL MY SAME DAY DELIVERY ORDER BE SHIPPED?

Once your order has been placed, our Store Team will immediately begin the picking and packing process. Our Same Day Delivery partner will pick up your order ASAP, at which point you will receive a confirmation email from Universal Store, and an SMS from our delivery partner. Shipping estimates based on your order will be provided when you enter your address in the category filter or product page section.

Please note, if you order after 12pm we cannot guarantee your order will arrive the same day. Your order will be picked and packed when the store reopens the next day.

WHEN WILL MY ORDER ARRIVE? HOW CAN I TRACK IT?

As soon as our Same Day Delivery partner picks up your order, you will be sent an email from Universal Store and SMS from our delivery partner. The link in this SMS will allow you to track the order in real time on it’s way to your nominated address!

CAN I CANCEL OR UPDATE MY SAME DAY DELIVERY ORDER?

If you’ve made a mistake with your order details or items, we unfortunately cannot cancel or update the order as the process is so rapid. Your best option if you’ve ordered the wrong item or size and still want Same Day Delivery is to place a new order with the correct item. To cancel the incorrect order, please contact our Help Team and they will be able to assist you with your options. Contact us here

WILL MY DELIVERY BE LEFT IF I’M NOT AT HOME?

By default, our Same Day Delivery partner has the authority to leave your order if a safe place is available. A photo will be taken and uploaded into the system. If no one is home and there is no safe place to leave the parcel, it will be returned to the store. Our Help Team will then be in touch to arrange your options. You will need to pay a new delivery fee to have your order sent again.

IS SAME DAY DELIVERY AVAILABLE DURING WEEKENDS AND PUBLIC HOLIDAYS?

Same Day Delivery is available during weekends!

Same Day Delivery orders are sent from our stores. If the store near you is closed for a public holiday, you will be unable to shop using the Same Day Delivery service. We would recommend placing an Express Post order that day, or a Same Day Delivery order the next day.

CAN SAME DAY DELIVERY BE SENT TO PO BOXES?

No, our Same Day Delivery partners cannot deliver to PO Box addresses. It will not be an option when you create your order.

Standard and Express Shipping Within Australia

Standard and Express Shipping Within Australia

For Standard and Express Shipping orders, you may receive your order in multiple shipments. Orders will be dispatched the same or next day of your order being placed. To track your order, you will receive a Shipping Confirmation email containing the tracking number.

If you have issues with your order, please contact our friendly Help Team as soon as possible, and they will be able to advise.

Shipping Outside of Australia

Shipping Outside of Australia

Country/ Continent

Shipping Time Frame

Cost

New Zealand

5-10 business days

AUD$5

For orders over $100

AUD$10

For orders under $100

Asia

For specific country estimates, please click here.

AUD$30

For all orders

US & Canada

9-15 business days

AUD$25

For all orders

England, Scotland, Wales and Northern Ireland

10-18 business days

AUD$35

For all orders

Europe

For specific country estimates, please click here.

AUD$40

For all orders

Rest of the world

For specific country estimates, please click here.

AUD$50

For all orders

International shipping rates do not include any customs charges or taxes that may incur during shipping. Universal Store is not held responsible for any additional charges on your order, nor can we accept a return of the order in this case.

 

Other Shipping Policy Matters

Other Shipping Policy Matters

All parcels dispatched from Universal Store with Australia Post are safe drop. If you wish to require a signature or parcel locker drop off you can do this on the AusPost website via your tracking link email.

UNCLAIMED PACKAGES

If you provide an incorrect delivery address or the parcel is unclaimed through Australia Post or any of our other shipping providers, the customer is liable to pay for the second delivery.

CLICK & COLLECT ORDERS

Use Click & Collect
at the checkout.

We’ll confirm when
your order is ready.

Pick up your order at your
selected Universal Store location!

HOW CLICK & COLLECT WORKS

  1. Set your nearest in store location using your geo-location or postcode. You can then Click & Collect any product that is marked in stock at your nearest store.
  2. Once your order is processed, you’ll receive an SMS or email confirmation letting you know that it’s ready for collection at your chosen store.
  3. To pick up your order, bring your confirmation email and show one of our friendly team members at the front of the store.


CLICK & COLLECT FAQS

EXPAND ALL
Is Click & Collect free to use?

Yes! There is no minimum order value to receive this service.


Where is Click & Collect available?

At most of our Universal Store locations around Australia. To check if there’s a store near you, please use the ‘Your Store’ Locator in the navigation bar.


Is Click & Collect available for every product?

Many of the products on our online site will be available to Click & Collect at your nearest store. Unfortunately not all of them will be however. To see if the product you would like is available in store, click the ‘In-Store’ tab on the product page and select your size. This will tell you if a product is in-stock and available for collection. If it is out of stock at your selected store we will show you the closest store with stock available.


How soon can I collect my purchases after ordering them online?

Orders are usually ready for collection within 90 minutes of purchase or 90 minutes after the store opens if you purchase outside store hours or within 90 minutes of the store closing. Please wait for your SMS confirming your order is ready before coming in store.


How long will my order be held in the store for?

Click & Collect orders will be held at your selected store for 14 days. After this time our Help team will be in touch to organise delivery or refund.


How will I know my order was successful?

You will receive a confirmation email and an SMS. If you haven’t received an order confirmation email please check your ‘Junk’ folder. If you still have not received an email or SMS, please contact our Help team.


Can someone else pick my order up on my behalf?

Yes. If you would like someone else to collect your order for you, you will need to send them a copy of your ‘Ready for Collection’ email. Universal Store can take no responsibility for orders fraudulently collected where the ‘Ready for Collection’ email with the corresponding barcode was presented. Please keep your email passwords secure at all times.


Where can I find the trading hours and address of the store I’ve chosen?

By using our Store Locator here.


Where do I collect my order in the store?

When you receive your ‘Ready for Collection’ email and/or SMS, head into your nominated store and present your email to our friendly team member at the counter to collect your order.


What happens if an item/s in my order is out of stock after I’ve already bought it?

Sometimes, some of the styles in your Click & Collect order may accidentally be out of stock at your selected store. A member of our Help Team will look for more stock and may be in contact to discuss your options. Depending on your preferences, we’ll either:

  • Deliver the missing item/s to your address at no additional cost, if we can locate them; or
  • Refund the item/s ordered.

    • *Some item/s like liquids and fragile products may not be suitable for delivery.


Am I able to inspect or try on my item before taking it home?

Of course! A team member will guide you to the changing rooms if you would like to try your new item on, and be able assist if you have any other questions.


What if I change my mind after paying for or picking up my order?

That’s okay. The team members at the store can help in sorting out an exchange or refund for you. If you’ve already left the store, feel free to contact our Help Team or use the online Aus Post Returns Portal here.


I still have questions, who should I ask?

We're here to help! Call Universal Store Help on 1300 553 520 between 8am - 8pm AEST Monday - Saturday. 10am - 8pm AEST Sundays. Or you can use the Live Chat feature on our site. Or email us.




UNIVERSAL STORE RETURNS POLICY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

SHOPPING WITH UNIVERSAL STORE IS HASSLE-FREE

If you receive anything you are unhappy with for any reason, we'll help you with an exchange or refund if within 40 days from purchase. Before you return your items, make sure they are:

  • in the same condition they were when you received them;
  • not worn, washed or altered, have their original swing tags and are still in their original packaging;
  • swimwear, underwear, and bodysuits must have hygiene stickers in tact; and
  • not earrings or face masks. For hygiene reasons, we cannot accept returns for earrings or face masks.

RETURNING YOUR ORDER ONLINE

Online returns are even easier now with Australia Post Easy Returns.

If you are returning shoes, please make sure you package them securely so that the box cannot get damaged during its return journey. Please do not stick returns labels to the shoe boxes or tape up your returning shoe box. Your shoes will no longer be in a saleable condition and therefore ineligible for a refund.

Just click on the button below and follow the steps to get started.

Please ensure you include an acceptable proof of purchase for your items in the return package. This can be the original receipt or the invoice that came with your online order.

RETURN AN ORDER / ITEM

1

Step One

Fill in a few simple details so we can process your return.

2

Step Two

Australia Post will email you a return code. Bring this with you when you drop off your parcel.

3

Step Three

Australia Post will let you know when your parcel has arrived safe and sound back at Universal Store.

When your parcel arrives we will contact you and refund your order within 48 business hours. It may take up to 3-4 business days for your account to be credited.

RETURNING YOUR ORDER IN STORE

You can make your return or exchange in person at any of our Universal Store locations. Universal Store will not accept returns or exchanges on worn or damaged items. Items must be in a saleable condition.

Please ensure you bring an acceptable proof of purchase for your items. This can be the original receipt, invoice that came with your online order, your Afterpay or ZipPay app with the Order ID number or a bank statement.


EXCHANGING YOUR ORDER

Jump online and purchase the size or item that you are exchanging. This way you are guaranteed the item, and we can ship it to you straight away.

Send the items you're exchanging back using Australia Post Easy Returns & complete the returns form on the back of your invoice and securely package this with your returning items.

As soon as we receive your return we will process the refund within 48 business hours, and email you when the process is complete. 


RETURNING YOUR STORE PURCHASE ONLINE

For security reasons we only offer refunds via bank transfers or PayPal for store purchase returns to online.

In store purchases are not eligible for Australia Post Easy Returns as they will incur a postage fee.

Pack your items into a post bag. Include a note with your name, phone number, email, reason why you'd like an exchange or refund and either your bank details (BSB, Account Number and Account Name) or the email address linked to your PayPal account. If your instore purchase was made with Afterpay, we will also need your Afterpay Order ID Number to process the refund through Afterpay. Please include all required information with your return so we can arrange your refund without delay.

Post your returning parcel to:

 

Universal Store Returns

PO BOX 695

Virginia BC QLD 4014

As soon as we receive your return parcel we'll arrange your refund or exchange and let you know when the process is complete.

 

FAULTY ITEMS

If your order arrives faulty or damaged, contact Help within 48 hours. We'll do our best to resolve the situation as soon as possible.

If a fault appears in your product through normal wear, email some pictures of your faulty item lying flat in good lighting, along with a copy of your receipt or some kind of proof of purchase. Our Faulty Returns team will inspect your claim and if your item is deemed faulty, we'll arrange free return postage so that you can send it back for a refund or an exchange. Once our returns team receives the goods, we'll process your refund or exchange as soon as possible and email you when the process is complete.

Some faults may need to be assessed by the manufacturer before a refund or replacement can be issued. In this case, we will keep you as informed and updated as possible. Universal Store is not responsible for the processes or policies implemented by third party manufacturers.

If you are unsure about a faulty item or warranty repair, contact Help. We'll help you through the faulty returns or warranty repairs process.


FURTHER RETURNS INFO

If you need to return or exchange packaged goods such as shoes, watches, headphones, and sunglasses, they must be returned to Universal Store in the original unmarked packaging. If these items are returned in an unsatisfactory condition, Universal Store may not be able to offer a refund or an exchange.

Universal Store Returns department operates Monday to Friday. Once your order is received in our warehouse, our returns team will inspect and process the goods within 48 business hours. Our Help team will contact you when your transaction is being processed.

Please note that NO returns or exchanges can be made in person at our warehouse. Please Contact Help if you are having trouble returning your order.

Universal Store cannot accept cash on delivery returns.

 

SOME ITEMS EXCLUDED FROM EXCHANGE OR RETURN

Our E-Gift Cards and Physical Gift Cards are non-refundable.

Due to hygiene reasons, Universal Store will not accept returns or exchanges on some items for a change of mind. Excluded items include, but are not limited to earrings, swimwear & face masks.

Universal Store does not accept returns or exchanges for change of mind on perishable items. Perishable items can only be returned if packaging arrives faulty, or product is mistakenly delivered outside of the use-by date marked.

A change of mind is where a customer, for a variety of reasons, wishes to return or exchange an item. reasons for a change of mind may include, but are not limited to:

  • change of colour.
  • change of style; and
  • change of size.

A return or exchange due to a fault with the item is not a return or exchange for change of mind.

 

INTERNATIONAL RETURNS

Universal Store does not currently offer free exchanges or returns for international customers for change of mind. We will offer a refund on faulty products. Contact Help first. You may need to provide photographic evidence of the fault before we can finalise the refund. The transaction will be processed via the original payment method providing all of our refund policy conditions are met.

 

DENIM WARRANTY

Universal Store offers a 12 month warranty on all our denim brands. If your jeans exhibit a manufacturer's defect or fault within the first 12 months you may return them to Universal Store for an exchange or refund. The warranty does not cover rips extending or natural fading / discolouring. If you are unsure about whether your jeans qualify for the warranty return, Contact Help. We’ll help you through the faulty returns or warranty process.

 

WHAT WARRANTIES DO WE OFFER ON OUR ACCESSORIES RANGE?

All Universal Store suppliers offer manufacturer's warranties on their product range – each brand has different policies and timeframes specific to their product and supply chain. Manufacturer's warranty can only be claimed on defects that happened during manufacturing. Warranty claims require proof of purchase.

Manufacturer warranties do not cover ‘wear and tear' which is the expected decline in the product's condition from normal, everyday use. While brand warranties vary a lot in detail, for defective or faulty products, our suppliers will repair or replace goods (or part of them); resupply or fix a problem with services (or part of them); or provide compensation to the customer.

Refer to the guide below for brand-specific warranty periods:

BRAND WARRANTY PERIOD (from date of purchase)
Bellroy 3 years
Birkenstock If your Birkenstocks are in need of a repair, contact our help team and we can organise the repair on your behalf. Click here for some helpful care tips for prolonging the life of your sandals.
Casio* 2 years
Crosley Please contact Our help team to help you with your faulty / damaged item warranty claim
Fjällräven 2 years
Frank Green 1 year
G-Shock* 2 years
Herschel Supply Co. Limited lifetime - bags and accessories
Jansport Limited lifetime
Le Specs 6 months
Local Supply 3 months. No Worries Frame Cover: 50% off a replacement pair when you register with Local Supply within 2 weeks of purchase.
Minkpink 3 months
Nakedvice 6 months
Nixon*

Nixon Australia offers a limited warranty of defects in materials and workmanship for a period of:

  • 5 years – movements, hands, dial
  • 2 years – water resistance
  • 1 year – battery

Please contact Our help team to help you with your faulty / damaged item warranty claim

Otis Lifetime
Patagonia Patagonia Ironclad Guarantee. Patagonia guarantees everything they make. If you are not satisfied with one of their products at the time you receive it, or if one of their products does not perform to your satisfaction, return it to Universal Store or directly to Patagonia for a repair, replacement, or refund. Damage due to wear and tear will be repaired at a reasonable charge.
Polaroid Originals 1 year
Quay 3 months
Reality Eyewear Register for the Reality Eyewear 5 year warranty here.
ROC Eyewear All ROC Eyewear products have a 12 month warranty from date of purchase against any defects in materials or the production process.
Status Anxiety 1 year
Szade Eyewear 6 months
The Horse* 1 year manufacturers warranty
Tommy Jeans Watches* 2 years movement only. If you’re in need of repair, contact our Customer Experience Team first and we will organise the repair on your behalf.
Havaianas

6 month replacement guarantee on all Havaianas. Please note this is a replacement for manufacturing faults only, not general wear and tear.

Havaianas also now offer a recycling program for your old Havis! For information on how to recycle or to find you closest drop off point, click here.



*Watches: During the warranty period, watch movements, hands, and dials are the only components covered under warranty. These warranties do not cover the watch bands or clasps.

   

SIZE GUIDE

MENS

  |  

WOMENS

Measurements may vary slightly between brands. This is a guide only.

  • T-SHIRTS, SINGLETS & OUTERWEAR
  • SHIRTS & POLOS
  • JEANS, PANTS & SHORTS
  • FOOTWEAR
SIZE CHEST MEASUREMENTS  
AUS INCH CM WOMENS SIZE CONVERSION
XS 34-36 86-91 S-M | 8-10
S 36-38 91-96 M-L | 10-12
M 38-40 96-101 L-XL | 12-14
L 40-42 101-106  
XL 42-44 106-111  
XXL 44-46 111-116  
SIZE CHEST NECK
AUS INCH CM INCH CM
XS 34-36 86-91 14-15 37
S 36-38 91-96 15 38
M 38-40 96-101 16 41
L 40-42 101-106 17 43
XL 42-44 106-111 18 44
XXL 44-46 111-116 18 46
SIZE HIPS
AU INCH CM
XS 28 71
S 30 76
M 32 81
L 34 86
XL 36 91
XXL 38 96
AU/US UK EU FOOT LENGTH (CM)
7 6 39 24.6
8 7 41 25.4
9 8 42 26.2
10 9 43 27.1
11 10 44.5 27.9
12 11 45.5 28.8
13 12 47 29.6
BRAZIL AU/US EU FOOT LENGTH (CM)
35/36 4/5 37/38 22.5
37/38 6 39/40 22.5
39/40 7/8 41/42 26
41/42 9 43/44 27.5
43/44 10/11 45/46 28.5
45/46 12 47/48 29.5
47/49 13 49/50 31

BABY & KIDS SHOES

Age* AU/UK US EUR BR (Havaianas) Foot Length
Baby & Toddler 0-3 Mths 0 1 16 - 9.7 - 10.2 cm
3-6 Mths 1 2 17 - 10.3 - 11.9 cm
6-12 Mths 2 3 18 - 11.0 - 11.9 cm
12-18 Mths 3 4 19 17/18 11.7 - 12.7 cm
1-2 Yrs 4 5 20/21 19 12.3 - 13.5 cm
1-2 Yrs 5 6 22 20 13.7 - 14.4 cm
1-2 Yrs 6 7 23 21 14.3 - 15.2 cm
Kids 3-4 Yrs 7 8 24 22 15.8 - 16.4 cm
3-4 Yrs 8 9 25-26 23/24 16.6 - 17.2 cm
3-4 Yrs 9 10 27 25/26 17.5 - 18.1 cm
5-6 Yrs 10 11 28 23/24 18.3 - 18.9 cm
5-6 Yrs 11 12 29 25/26 19.2 - 19.8 cm
5-6 Yrs 12 13 30-31 27/28 20.0 - 20.6 cm
7-8 Yrs 13 1 32 29/30 20.8 - 21.4 cm
7-8 Yrs 1 2 33/34 31/32 21.7 - 22.3 cm
7-8 Yrs 2 3 35 33/34 22.5 - 23.1 cm
8-9 Yrs 3 4 36 35/36 23.4 - 24.0 cm
  • DRESSES, PLAYSUITS, JUMPSUITS & BODYSUITS
  • TEES, TOPS & OUTERWEAR
  • JEANS, PANTS & SKIRTS
  • FOOTWEAR
SIZE BUST WAIST HIPS
AUS CM INCH CM INCH CM INCH
4 XXS 75-80 29-31 53-58 21-23 79-84 31-33
6 XS 80-85 31-33 58-63 23-25 84-89 33-35
8 S 85-90 33-35 63-68 25-27 89-94 35-37
10 M 90-95 35-37 68-73 27-29 94-99 37-39
12 L 95-100 37-39 73-78 29-31 99-104 39-41
14 XL 100-105 39-41 78-83 31-33 104-109 41-43
16 XXL 105-110 41-43 83-88 33-35 109-114 43-45
CONVERSIONS
AUS UK EU US
4 4 32 1
6 6 34 2
8 8 36 4
10 10 38 6
12 12 40 8
14 14 42 10
16 16 44 12
SIZE BUST WAIST HIPS
AUS CM INCH CM INCH CM INCH
4 XXS 75-80 29-31 53-58 21-23 79-84 31-33
6 XS 80-85 31-33 58-63 23-25 84-89 33-35
8 S 85-90 33-35 63-68 25-27 89-94 35-37
10 M 90-95 35-37 68-73 27-29 94-99 37-39
12 L 95-100 37-39 73-78 29-31 99-104 39-41
14 XL 100-105 39-41 78-83 31-33 104-109 41-43
16 XXL 105-110 41-43 83-88 33-35 109-114 43-45
CONVERSIONS
AUS UK EU US
4 4 32 1
6 6 34 2
8 8 36 4
10 10 38 6
12 12 40 8
14 14 42 10
16 16 44 12
SIZE WAIST HIPS
AUS INCH CM INCH CM INCH
4 XXS 22 55-57 21.5-22.5 80-83 31.5-32.5
5 23 57-60 22.5-23.5 83-85 32.5-33.5
6 XS 24 60-62 23.5-24.5 85-88 33.5-34.5
7 25 62-65 24.5-25.5 88-90 34.5-35.5
8 S 26 65-67 25.5-26.5 90-93 35.5-36.5
9 27 67-70 26.5-27.5 93-95 36.5-37.5
10 M 28 70-72 27.5-28.5 95-98 37.5-38.5
11 29 72-75 28.5-29.5 98-100 38.5-39.5
12 L 30 75-77 29.5-30.5 100-103 39.5-40.5
13 31 77-80 30.5-31.5 103-105 40.5-41.5
14 XL 32 80-82 31.5-32.5 105-108 41.5-42.5
15 33 82-85 32.5-33.5 108-110 42.5-43.5
16 XXL 34 85-87 33.5-34.5 111-114 44.5-45.5
CONVERSIONS
AUS UK EU US
4 4 22 1
6 6 24 2
8 8 26 4
10 10 28 6
12 12 30 8
14 14 32 10
16 16 34 12
AU/US MENS AU/US WOMENS UK EU FOOT LENGTH (CM)
3.5 5 3 36 23.5
4.5 6 4 37 23.8
5.5 7 5 38 24.5
6.5 8 6 39 25.1
7.5 9 7 40 25.4
8.5 10 8 41 25.7
9.5 11 9 42 26
HAVAIANAS
BRAZIL AU/US EU FOOT LENGTH (CM)
35/36 4/5 37/38 22.5
37/38 6 39/40 22.5
39/40 7/8 41/42 26
41/42 9 43/44 27.5
VANS SIZE COMPARISON FOR MENS AND WOMENS
US/AUS MENS 3 4 5 6 7 8 9
US/AUS WOMENS 4.5 5.5 6.5 7.5 8.5 9.5 10.5

BABY & KIDS SHOES

Age* AU/UK US EUR BR (Havaianas) Foot Length
Baby & Toddler 0-3 Mths 0 1 16 - 9.7 - 10.2 cm
3-6 Mths 1 2 17 - 10.3 - 11.9 cm
6-12 Mths 2 3 18 - 11.0 - 11.9 cm
12-18 Mths 3 4 19 17/18 11.7 - 12.7 cm
1-2 Yrs 4 5 20/21 19 12.3 - 13.5 cm
1-2 Yrs 5 6 22 20 13.7 - 14.4 cm
1-2 Yrs 6 7 23 21 14.3 - 15.2 cm
Kids 3-4 Yrs 7 8 24 22 15.8 - 16.4 cm
3-4 Yrs 8 9 25-26 23/24 16.6 - 17.2 cm
3-4 Yrs 9 10 27 25/26 17.5 - 18.1 cm
5-6 Yrs 10 11 28 23/24 18.3 - 18.9 cm
5-6 Yrs 11 12 29 25/26 19.2 - 19.8 cm
5-6 Yrs 12 13 30-31 27/28 20.0 - 20.6 cm
7-8 Yrs 13 1 32 29/30 20.8 - 21.4 cm
7-8 Yrs 1 2 33/34 31/32 21.7 - 22.3 cm
7-8 Yrs 2 3 35 33/34 22.5 - 23.1 cm
8-9 Yrs 3 4 36 35/36 23.4 - 24.0 cm

FAQS

EXPAND ALL

PAYMENT METHODS

AFTERPAY
Universal Store offers Afterpay in all stores and online. Learn how it works here
ZIPPAY
Universal Store offers ZipPay as a payment method online and in-store. Learn how it works here

STUDENT DISCOUNTS

UNiDAYS
  1. How do I get my discount code?
  • Head to our student discount page and click the "Join Now" or "Log In" buttons and follow the prompts to generate your unique single use code.
  • If the code does not generate after this process, try refreshing the page.
  • For all account creation and any UNiDAYS specific questions, head on over to UNiDAYS Support
  • Can I use my UNiDAYS discount in store?
    • No, UNiDAYS is available online only.
  • Why is my discount not working?
    • Make sure you've entered the code correctly.
    • If so, are any excluded items in your cart? (see Terms and Conditions for exclusions).
    • Try re-issuing a code through UNiDAYS. If there is no option to re-issue, please contact UNiDAYS support here.
  • For any other questions or concerns feel free to contact our Help team here or in the live chat bubble below.
  • ONLINE ORDERS

    HOW DO I USE PROMO CODES?

    You can apply promotional codes to your Cart or during Checkout in the ‘Discount Codes’ field.

    CAN I REDEEM MY PHYSICAL GIFT CARD ONLINE?

    You sure can! Enter the serial number on the back of the gift card in the "I've Got a Gift Card" section next to "Payment Method" during Checkout to use your gift card online.

    WHAT SIZE SHOULD I BUY?

    Use our Size Guide and product descriptions to help you select your size. Still not sure? We offer full refunds and free return shipping so why not order both sizes to try on and return the incorrect size for a refund. Just make sure you contact Help within 10 days of receiving your parcel so that we can arrange free return shipping for you.

    HOW DO I CHECK IF YOU HAVE AN ITEM IN STOCK AT A STORE?

    You now have the options to easily order products and pick them up in store the same or next day right on the product page! You can also use the feature to find out if the product you are interested in is available at your local store before heading in! Click here for more information.

    I WANT TO FIND OUT IF AN ITEM WILL BE RESTOCKED

    The best way to find out when items are restocked is to sign up to our mailing list and follow us on Instagram where we share our latest news.

    CAN I PLACE AN ONLINE ORDER OVER THE PHONE?

    Unfortunately we cannot process payments over the phone. However, you can contact us through Live Chat and we can walk you through how to complete a purchase online. Alternatively, you can visit one of our 70+ stores. Find your nearest store here.

    CAN I ORDER ITEMS FROM STORE?

    You now have the options to easily order products and pick them up in store the same or next day right on the product page! You can also use the feature to find out if the product you are interested in is available at your local store before heading in! Click here for more information.

    CAN I CANCEL MY ORDER?

    Contact Help to cancel your order. If your parcel has not left our warehouse then we will cancel your order immediately and arrange a refund.

    If your parcel has left our warehouse, we can arrange a free return shipping label for you so you can post it back to us, and we will process your refund when the package arrives back in our warehouse.

    CAN I EDIT MY ORDER?

    Contact Help to edit your order. If your parcel has not left our warehouse then we may be able to edit your order.

    If your parcel has left our warehouse, we can arrange a free return shipping label so you can post it back to us for a refund. We recommend placing a new order with your updated details while you wait for the other parcel to return in case your size or items sell out.

    DELIVERY

    WHERE IS MY ORDER?

    You can keep an eye on your parcel’s progress at www.auspost.com.au/track with your parcels consignment number R9D10___.

    To calculate how long it will take Australia Post to deliver your parcel, visit https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ and enter our ‘From’ postcode 4012 and your ‘To’ postcode.

    Due to Australia Post delays please allow 4-7 business days to receive your order once dispatched. Due to COVID-19, Australia Post are experiencing delays in deliveries. Thank you in advance for your patience. Rest assured, Universal Store and Aus Post are working to deliver your parcel as safely as possible.

    Australia Post is experiencing delivery delays to all international destinations as a result of the global impact of Covid-19, including limited airline capacity and government restrictions.

    Because of this, as an international customer, you may experience significant delays in receiving your package from Universal Store.

    For the most accurate delivery window estimations and more information on international shipping delays, please head to The AusPost Website

    MY TRACKING CODE IS NOT WORKING.

    We send you the tracking code when your order has been dispatched from our warehouse. Your tracking code will start working once your parcel is moving through the Australia Post Parcel Network. We recommend you check your tracking link again after 4pm AEST.

    HOW DO I CHANGE THE DELIVERY INSTRUCTIONS ON MY ORDER?

    To change the delivery instructions on your order, head to https://auspost.com.au/mypost/ and create a My Post account if you do not already have one.

    Use the consignment number R9D10___ to find the parcel and update your delivery address or change the delivery instructions via your AusPost account.

    All Universal Store parcels are dispatched with a request for Signature on Delivery. We like to be certain that your order reaches you safe and sound. If you choose to change the delivery instructions to leave it in a safe place without a signature, Universal Store is no longer liable for the delivery of your order.

    For more info on changing delivery instructions, head to https://auspost.com.au/receiving/manage-deliveries-in-transit

    I THINK MY ORDER IS MISSING.

    Oh no! Please contact us with your order details and we’ll look into it for you. If your parcel has been lost (it’s rare but it does happen), we can open an investigation with Australia Post on your behalf.

    RETURNS & EXCHANGES

    HOW DO I ORGANISE AN ONLINE EXCHANGE?

    We recommend you jump online and order the size you need, then send the incorrect size back for a refund. That way you will have the correct size heaps sooner and you won’t miss out. Alternatively, you can send the wrong size back and once we receive it, we’ll arrange your exchange and contact you when the new size is on its way. If the size you request is out of stock, we’ll contact you and arrange a different exchange or refund.

    For the free return postage, contact Help and we will send you a returns label from Australia Post to print out and stick on your parcel. Complete the returns form that is on the back of your invoice and include this with the items you are returning. Take the parcel to your nearest post office.

    As soon as we receive your return, we’ll arrange your exchange or refund and contact you when the process is complete.

    CAN I RETURN OR EXCHANGE MY ONLINE ORDER IN A STORE?

    Yes, of course! Bring the items you’d like to return along with a copy of your invoice as proof of purchase to any Universal Store location. Find your nearest store using our Store Locator.

    CAN I RETURN OR EXCHANGE MY IN-STORE PURCHASE TO ONLINE?

    You sure can. Visit our Returns Page for a guide for more info. Please note, we do not offer free return postage for purchases made in store.

    DO YOU ACCEPT RETURNS OR EXCHANGES FOR INTERNATIONAL ORDERS?
    • Universal Store does not currently offer exchanges for international orders. We will refund faulty products. We ask you to provide photographic evidence of the fault before we can finalise the refund.
    • Refunds will be processed via the original payment method providing all of our refund policy conditions are met.
    • We do not offer free return shipping for international customers.
    • Visit our Returns page for instructions on how to return your order.
    AN ITEM YOU ORDERED IS NOT IN STOCK

    Some items are in super high demand and due to the speed and volume of orders we receive, it may sell out while you finish placing your order.

    In this instance, we’ll do our best to fulfil your order from our retail stores, this can mean that your order may arrive in two parcels.

    In the unfortunate case, where we have totally sold out of the item instore and online, we’ll arrange a full refund.

    Our Help team will notify you as soon as possible via email in either case.

    GENERAL QUESTIONS

    HOW DO I APPLY FOR A JOB?

    Thanks for your interest. Please visit our Careers Section for info and good luck with your application!

    DO YOU OFFER WORK EXPERIENCE OR INTERNSHIPS?

    No, we do not offer work experience or internships in our stores or office.

    DO YOU HAVE A GRADUATE PROGRAM?

    We do not offer a graduate program. For entry-level opportunities, keep an eye on our Career Opportunities.

    HOW DO I GET MY BRAND IN YOUR STORES?

    At Universal Store, we don’t have a cookie-cutter approach to considering new brands and we encourage uniqueness. To help us decide whether you are a potential fit for Universal Store, we will need to review a PDF catalogue, price list and brand bio. Email all brand info to help@universalstore.com.au.

    UNIVERSAL STORE PRIVACY POLICY

    We’ll always keep your data safe and secure. To keep you in the know, our privacy policy gives you detailed information on when and why we collect your personal information, how it’s used, and how we ensure it’s kept secure. If you have any questions about how we protect your privacy, please contact us at help@universalstore.com.au

    For all of our services, the Data Controller is Universal Store PTY LTD of 6/2 Jenner Street, Nundah 4012 QLD, who is responsible for personal data collected through the www.universalstore.com website.

    HOW TO CONTACT US

    If you have any questions or comments about our privacy practices or how we use your data, please call Universal Store Help on 1300 553 520 or Chat between 8am - 8pm AEST Monday to Friday and 9am - 5pm AEST Saturdays & Sundays.

    DISCLAIMER

    Although care is taken to provide accurate information, we cannot guarantee the accuracy of the information we post. For example, prices may be subject to change, not all styles will be available in all stores, and typographical errors can sometimes occur. In the case of the discovery of an error the details on the website will be changed (or removed, if removal is deemed necessary) within a reasonable time frame. This is a manual process, however, so please realise that we may not be able to remove or edit particular parts immediately. Any user who discovers any misleading information on our website is encouraged to contact us.

    EXPAND ALL
    OUR COMMITTMENT TO YOU
    PRIVACY

    No personal information is automatically collected from users of this site. Personally identifiable data about users is known to Universal Store Pty Ltd only when voluntarily submitted by users of the site. However, certain non-personal information of users (for example, the type of browser being used, the operating system used by the user and the domain name of the user’s Internet service provider) is collected. This information is primarily used for internal purposes, but only in an aggregate form (individual users cannot be identified). Universal Store Pty Ltd reserves the right to alter this policy at any time. The information you provide us with via the sign up form is used in an email list. Submission of your email addresses and other details shall be deemed to constitute permission to communicate with you using those details. Your details will form part of the guidelines for us to communicate with you as an individual. We may also use the information to try to contact you (for example, if you are a winner in a competition).

    HOW WE COLLECT YOUR PERSONAL INFORMATION

    We may collect your personal data in the following ways listed below:

    • When you register or use universalstore.com (the website)
    • When you contact us by phone, email or live chat
    • When you register for our newsletter using the online form submission
    • When you enter any competitions run by Universal Store
    • When completing any optional surveys that we may send to you
    • When shopping in store at Universal Store you will be given the option to have your receipt emailed to you. By accepting this service, you are agreeing to receive marketing communication from Universal Store. The team member serving you will notify you of this at the time of purchase and signage at the point of purchase will also outline this. You are free to unsubscribe from this messaging at any time using the ‘Unsubscribe’ facility at the bottom of each email. This policy aligns with the Spam Act 2003 in ensuring express consent of the customer to receive marketing communication.
    THE PERSONAL DATA WE COLLECT
    What kind of personal information do we collect?
    • Title
    • Name and surname
    • Email address
    • Date of birth
    • Postcode
    • Contact phone number (s)
    • Gender
    • Billing address
    • Shipping address(s)
    • Order history
    • Purchase information
    • Payment details
    • Preferred store, categories and brands
    • Interactions with customer our Customer Service team
    • Automatically populated (IP) address
    • Information from cookies

    Login data (username and password. Password information is encrypted, it is completely invisible including to our customer service team.) We do not collect sensitive information about you unless required by applicable laws or rules. Sensitive information includes information relating to:

    • Race or ethnicity;
    • Political or religious beliefs or affiliations;
    • Philosophical beliefs;
    • Sexual preferences;
    • Criminal convictions;
    • Membership of professional or trade associations or unions; or
    • Health information or genetic information.
    WHY WE COLLECT YOUR DATA AND HOW WE USE IT

    Why do we collect data?

    We will only collect and process your personal data where we have obtained the legal right to do so. The way in which we use your data also depends on the manner for which we collected it. The main purpose for which we collect data and personal information is to facilitate online purchasing and the marketing of our goods and services, and to provide you with a personalised experience.

    We may also use the data for:

    • Internal record keeping.
    • To deliver relevant content and advertisements for you.
    • To inform or remind you of any uncompleted tasks on our website, including abandoned carts.
    • Improving our products and services. Including data analysis, support, system maintenance and troubleshooting.
    • To create an account and register you as a customer of Universal Store.
    • To notify you about any changes to our services, terms and conditions or privacy policy.
    • Periodically sending you promotional emails via the address you provided about new products, special offers or other information we think you may find interesting.
    • To enable participation in promotional offers, competitions or events.
    • Contacting you to confirm order information, or to resolve any other issues related to purchases.
    • Modifying the website according to customer interests.
    If you want to access the data we have collected from you, or want to correct any personal information, please contact us.
    HOW WE KEEP YOUR DATA SAFE AND SECURE

    ONLINE SECURITY

    Universal Store Pty Ltd utilises a variety of security measures to maintain the safety of your personal information. All user contact information is contained behind a "firewall" and only accessible by a limited number of employees who have special access rights to production systems.

    Credit card security

    Credit card numbers are not stored in our systems in accordance with the highest of PCI-DSS standards. When purchasing from Universal Store Pty Ltd your details are passed through to a secure server using the latest SHA-256 SSL (secure sockets layer) with RSA Encryption encryption technology. No credit card information is passed through Universal Store Pty Ltd servers. This information is sent directly to our PCI-DSS compliant payment gateway, BrainTree.

    Password security

    If you choose to modify your personal information or you have forgotten your password, you may do so by visiting the My Account page. Because password information is encrypted, it is completely invisible, including to our customer service team. If you desire to change your password, simply follow the prompts.

    General data security

    We require any third party who handles your data on our behalf to have security measures in place to handle your data in accordance with the applicable laws and regulations. In the unfortunate circumstance of a personal data breach, as Data Controller we will notify you as soon as possible, and within 72 hours, if feasible, after becoming aware of the breach.

    HOW LONG WE KEEP YOUR DATA

    We only keep personal data as long as you are a customer and it is necessary to provide you the services you have requested, in some certain circumstances your personal data may be stored for longer periods, e.g. when required by law. If you no longer wish to be a customer, you can contact our customer care team and request to delete your personal information that we have stored.

    COOKIES

    COOKIES

    The majority of our web pages use 'cookies', which are small files that may be placed on your hard disk for record-keeping purposes. A cookie helps us to remember who you are and are required for some functionality of the website such as what products are in your shopping cart. Cookies can make subsequent visits to the web page simpler and more seamless. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. (However, by not accepting cookies some web pages may not display properly or you may not be permitted to access certain information). A server cannot find out a name or email address, or anything about you by using cookies. Cookies by themselves do not tell us your email address or other personal information. However, once you choose to provide the website with personal information, via email or any other means this information may be linked to data stored in the cookie.

    How we use cookies:

    • Site functionality cookies - these cookies are required for determining what products are in your shopping cart.
    • Site analytics cookies - this type of cookie is used to measure how our customers interact and use our site, and allows us to improve the overall site experience for our customers
    • Targeting and advertising cookies - these cookies are used to deliver the most relevant ad content to you. They also allow us to control the amount of times our ads are delivered to you, and measure the effectiveness of our ads.
    • If you would like to erase cookies stored on your device, you can do so by visiting the “Help” section within your browser, and following the instructions provided. Further information about the use of cookies can be found here.
    HOW WE SHARE YOUR DATA (THIRD-PARTIES)

    COOKIES

    We may share your personal data with third party platforms in order to perform a number of business tasks. These include customer relationship management (CRM), email marketing, online advertising, website analytics, order fulfillment, returns & refunds, IT services. We work with our third party platforms to ensure that they guarantee the safety of your personal data, and ensure compliance with universal data protection standards.

    The main third party providers that we use on a regular basis are listed below:

    Afterpay An online (and in-store) payment method that allows customers to pay for online purchases in 4 installments
    Australia Post Australia Post is an Australian Government owned postal service that ships our parcels domestically and internationally
    BrainTree BrainTree is a PCI-DSS compliant payment gateway that keeps credit card information safe and secure
    Dotdigital Marketing Cloud Email service provider (ESP) used to communicate promotional materials and provide purchase invoices and updates
    Facebook Business Advertising platform used to provide relevant paid advertising across the Facebook network
    Freshdesk Our support ticketing system provider used to manage customer enquiries
    HOW TO UNSUBSCRIBE FROM MARKETING COMMUNICATIONS

    How can you stop receiving Universal Store communications including direct marketing material?

    You can easily subscribe (join) and unsubscribe (leave) our mailing list at any time.

    Each email you receive will contain easy instructions on how to unsubscribe. You can unsubscribe by following the link included in the footer of all our email marketing communications.

    You can also unsubscribe/opt out of our mailing list, and update your information by logging into your Universal Store account, and updating your ‘Email Preferences.'

    The information you submit is kept in a secure database, for use exclusively by Universal Store Pty Ltd. When you subscribe, you will receive emails from us that may contain details of promotions, marketing initiatives, offers and other information relevant to Universal Store. We can monitor which emails you receive from Universal Store Pty Ltd. We reserve the right to discontinue this service or unsubscribe you without notification.

    CLOSED CIRCUIT TELEVISION (CCTV)

    Universal Store has Closed Circuit Television (CCTV) video equipment installed in all our physical locations. This equipment is used to protect our customers, team members and sites. We also use cameras for analytics in regards to store capacity and foot traffic. All cameras used are clearly visible and are not installed inside or directly above any change rooms or locker rooms.

    Each store has a dedicated external hard drive which is overwritten every 60 days. The hard drive is password protected and footage is only accessible by the manager or remotely by the IT Service Team. This footage is only accessed if needed for loss prevention, customer service reviews or law enforcement reasons.

    YOUR RIGHTS

    Under data protection laws, you have the rights listed below, under certain circumstances.

    • You have the right to withdraw consent for the processing and storing of your personal data
    • The right to access to your personal data
    • The right to correct or update your personal data
    • The right to delete information
    • The right to restrict information
    • The right to transfer your personal data (data portability)
    • The right to lodge a complaint with a supervisory authority. A complaint may be lodged via the Office of the Australian Information Commissioner's website here
    • To object to automated decision making and profiling unless such profiling is necessary for entering into, or the performance of, a contract between you and us providing that appropriate safeguards are in place or your explicit consent has been obtained.
    • In order to exercise any of the rights listed above, contact us by email at help@universalstore.com.au, or by calling 1300 553 520.

    HOW TO CONTACT US

    If you have an enquiry or complaint regarding any privacy issues, contact us by email at help@universalstore.com.au, or by calling 1300 553 520. A ticket will be lodged for which you will receive a reference number. A representative from our team will investigate your enquiry, and be in contact with you to resolve any issues.

    Although care is taken to provide accurate information, please be aware that we cannot guarantee the accuracy of the information we send you. For example, prices may be subject to change, not all styles will be available in all stores, and typographical errors are likely to occur. Once an email containing errors is sent to you we cannot correct it. In the case of the discovery of an error in a sent email we may or may not notify you of the error.

    MORE INFORMATION

    More information about Privacy law and the National Privacy Principles is available from the Office of the Australian Information Commissioner’s website www.oaic.gov.au.

    SURVEYS

    We may run online surveys and ask visitors for their demographic information. Demographic and profile data is also collected at our site. We use this data to tailor your experience at our site, showing you content and promotional offers that we think you might be interested in, and displaying the content according to your preferences. Universal Store Pty Ltd may run surveys through Google Consumer Surveys, a third party survey platform. The type of information collected will be of a demographic and of a non personally identifiable nature. For example we may ask your gender and age, but no more information. These surveys will capture information about your preferences such as the type of content you would prefer to see. This information is reviewed on aggregate for the purpose of improving the user experience and improving Universal Store Pty Ltd's marketing effectiveness.

    COMPETITIONS

    We may run competitions from time to time on our site in which we ask visitors for information for the purpose of entry. We use contact data from our contests to send users information about upcoming contests and promotional offers. On occasion we will email customers promotional material from some of our partners. The customer's contact information is also used to contact the visitor when necessary for winner notification and prize delivery confirmation.

    The majority of the contests that we offer are hosted on the Universal Store Pty Ltd server; however, there may be cases in which a third party sponsor like a supplier will host the contest and collect user information. In those cases, we urge users to review the terms and conditions of entry and if applicable, the privacy statement of the third party site. Users may opt out of receiving future mailings.

    If you have any questions or comments about our privacy practices please call Universal Store Help on 1300 553 520 or email help@universalstore.com.au

    Universal Store Pty Ltd reserves the right to modify this agreement at any time.

    Universal Store Pty Ltd

    ABN 89 085 003 158

    Fax 07 3367 8482

    HO Unit 6/2 Jenner St, Nundah QLD 4012 Australia

    UNIVERSAL STORE TERMS & CONDITIONS

    GENERAL

    This website is operated by Universal Store Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Universal Store Pty Ltd. Universal Store Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated on the website.

    By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

    Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

    Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

    EXPAND ALL
    SECTION 1 - ONLINE STORE TERMS

    By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

    You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

    You must not transmit any worms or viruses or any code of a destructive nature.

    A breach or violation of any of the Terms will result in an immediate termination of your Services.

    SECTION 2 - GENERAL CONDITIONS

    We reserve the right to refuse service to anyone for any reason at any time.

    You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer.

    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

    SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

    We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

    SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

    Prices for our products are subject to change without notice.

    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

    We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

    SECTION 5 - PRODUCTS OR SERVICES

    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

    You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

    We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


    PHYSICAL UNIVERSAL STORE GIFT CARDS
    Terms: Please treat your physical Universal Store gift card as cash as it cannot be replaced if lost or stolen. This card, once activated, may be redeemed for purchase at any Universal Store. It cannot be exchanged for cash.

    SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

    We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. Universal Store dispatches all parcels with a request for signature on delivery. If you choose to change the delivery instructions Universal Store is no longer liable for the delivery of your order.

    You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

    For more detail, please review our Return Policy.

    SECTION 7 - OPTIONAL TOOLS

    We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

    You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

    Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

    We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

    SECTION 8 - THIRD-PARTY LINKS

    Certain content, products and services available via our Service may include materials from third-parties.

    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

    SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

    You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

    SECTION 10 - PERSONAL INFORMATION

    Your submission of personal information through the store is governed by our Privacy Policy. Click here to view our Privacy Policy.

    SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

    We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

    SECTION 12 - PROHIBITED USES

    In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

    We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

    SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

    We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

    You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

    You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

    In no case shall Universal Store Pty Ltd, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

    SECTION 14 - INDEMNIFICATION

    You agree to indemnify, defend and hold harmless Universal Store Pty Ltd and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

    SECTION 15 - SEVERABILITY

    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

    SECTION 16 - TERMINATION

    The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

    SECTION 17 - ENTIRE AGREEMENT

    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

    SECTION 18 - GOVERNING LAW

    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Unit 6/2 Jenner St Nundah QLD Australia 4012.

    SECTION 19 - CHANGES TO TERMS OF SERVICE

    You can review the most current version of the Terms of Service at any time at this page.

    We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

    SECTION 20 - CONTACT INFORMATION

    Questions about the Terms of Service should be sent to us at help@universalstore.com.au.

    SECTION 21 – WEBSITE PROMOTIONS

    SECTION 21.1 - ALL WEBSITE PROMOTIONS


    1)   UNIVERSALSTORE.COM conducts promotions in good faith. If an error occurs while a discount is applied which is greater than the advertised offer, or combines with multiple offers to deliver a discount greater than advertised offer, the order is deemed invalid and will be refunded. Universal Store will attempt to resolve any issues and deliver the best outcome within the scope of the promotion.

    2)   Coupon Codes and Automatically Applied discounts are single use only and do not compound unless otherwise advertised. In the case that multiple discounts may apply to an order, the greatest single valid discount will apply.

    3)   Errors in shopping cart calculation void all purchases using discounts. In the event of a miscalculation, we will strive to achieve a positive outcome for those affected.

    4)   Any discount which results in a $0.00 order is deemed invalid.

    5)  Discount coupons, promotions, and special offers do not apply to the purchase of Gift Cards, or event tickets.

    6)  All sales and promotions are subject to availability of stock, and are only valid whilst stock lasts.

    7)  No website promotion guarantees the customer a discount.

    8) Unless expressly stated otherwise, Section 21.1 applies to all website promotions, whether or not a promotion is mentioned on this page.

     

    SECTION 21.2 - PARTICULAR WEBSITE PROMOTIONS


    Men’s 2 For $60 AS Colour Basic Tees and Tanks Promotion

    1. The promotion is valid while stocks last. Available online and in store.
    2. The promotion applies to an order in which two (2) or more of the products included in the promotion are purchased, and where another discount does not apply to the same products.
    3. The promotion entitles the customer to purchase two (2) of the selected AU$34.99 items for a combined price of AU$60.00.
    4. Discount is applied automatically at the cart page. No coupon is necessary.
    5. The Men’s 2 For $60 AS Colour Basic Tees and Tanks Promotion may be altered, removed, or cancelled at any time by Universal Store without notice. No discount is guaranteed.
    6. This promotion may not be used in conjunction with any other offer.
    7. The selected products under this promotion are subject to change, and can be altered at any time.

    Men’s 5 For $120 AS Colour Basic Tees and Tanks Promotion

    1. The promotion is valid while stocks last. Available online and in store.
    2. The promotion applies to an order in which five (5) or more of the products included in the promotion are purchased, and where another discount does not apply to the same products.
    3. The promotion entitles the customer to purchase five (5) of the selected AU$34.99 items for a combined price of AU$120.00.
    4. Discount is applied automatically at the cart page. No coupon is necessary.
    5. The Men’s 5 For $120 AS Colour Basic Tees and Tanks Promotion may be altered, removed, or cancelled at any time by Universal Store without notice.
    6. No discount is guaranteed.
    7. This promotion may not be used in conjunction with any other offer.
    8. The selected products under this promotion are subject to change, and can be altered at any time.

    Women’s 2 for $50 AS Colour & L&T Promotion

    1. The promotion is valid while stocks last. Available online and in store.
    2. The promotion applies to an order in which two (2) or more of the products included in the promotion are purchased, and where another discount does not apply to the same products.
    3. The promotion entitles the customer to purchase two (2) of the selected items at AU$29.95 or less for a combined price of AU$50.00.
    4. Discount is applied automatically at the cart page. No coupon is necessary.
    5. The Women’s 2 for $50 AS Colour & L&T Promotion may be altered, removed, or cancelled at any time by Universal Store without notice.
    6. No discount is guaranteed.
    7. This promotion may not be used in conjunction with any other offer.
    8. The offer is only available on selected products from AS Colour and L&T. The selected products under this promotion are subject to change, and can be altered at any time.

    Women’s 2 for $50 AS Colour & L&T Promotion

    1. The promotion is valid while stocks last. Available online and in store.
    2. The promotion applies to an order in which two (2) or more of the products included in the promotion are purchased, and where another discount does not apply to the same products.
    3. The promotion entitles the customer to purchase two (2) of the selected items at AU$29.95 or less for a combined price of AU$50.00.
    4. Discount is applied automatically at the cart page. No coupon is necessary.
    5. The Women’s 2 for $50 AS Colour & L&T Promotion may be altered, removed, or cancelled at any time by Universal Store without notice.
    6. No discount is guaranteed.
    7. This promotion may not be used in conjunction with any other offer.
    8. The offer is only available on selected products from AS Colour and L&T. The selected products under this promotion are subject to change, and can be altered at any time.

    Women’s 2 for $60 AS Colour & L&T Promotion

    1. The promotion is valid while stocks last. Available online and in store.
    2. The promotion applies to an order in which two (2) or more of the products included in the promotion are purchased, and where another discount does not apply to the same products.
    3. The promotion entitles the customer to purchase two (2) of the selected items at AU$39.95 or less for a combined price of AU$60.00.
    4. Discount is applied automatically at the cart page. No coupon is necessary.
    5. The Women’s 2 for $60 AS Colour & L&T Promotion may be altered, removed, or cancelled at any time by Universal Store without notice.
    6. No discount is guaranteed.
    7. This promotion may not be used in conjunction with any other offer.
    8. The offer is only available on selected products from AS Colour and L&T. The selected products under this promotion are subject to change, and can be altered at any time.

    Women’s 2 for $15 Token Socks Promotion

    1. The promotion is valid while stocks last. Available online and in store.
    2. The promotion applies to an order in which two (2) or more of the products included in the promotion are purchased, and where another discount does not apply to the same products.
    3. The promotion entitles the customer to purchase two (2) of the selected items at AU$9.99 or less for a combined price of AU$15.00.
    4. Discount is applied automatically at the cart page. No coupon is necessary.
    5. The Women’s 2 for $15 Token Socks Promotion may be altered, removed, or cancelled at any time by Universal Store without notice.
    6. No discount is guaranteed.
    7. This promotion may not be used in conjunction with any other offer.
    8. The offer is only available on selected products from Token. The selected products under this promotion are subject to change, and can be altered at any time.

    UNiDAYS Offer - 10% Off Storewide

    1. Discount is only valid for UNiDAYS verified students and is available online only at www.universalstore.com
    2. Discount applied to full priced products and cannot be used in conjunction with any other offer.
    3. Discount does not apply to Polaroid Originals, Sega and Atari products.
    4. Discount does not apply to purchases of gift cards and event tickets, or exchanges, refund and credit note transactions.
    5. Exclusions apply. Prices are in AUD.

    Universal Store Reusable Tote Bag Gift with Purchase

    1. Available online and in store.
    2. Total purchase (cart subtotal) must be equal to or greater than AU$500.00.
    3. Not to be used in conjunction with any other offer.
    4. Offer is valid for a limited time only.
    5. No rainchecks. While stocks last.

    SAVE $20 DENIM - Email Subscriber Promotion

    1. Valid for one transaction only.
    2. Available in-store and online.
    3. Voucher expires Thursday 18th May 2023.
    4. Offer valid for Universal Store email subscribers only.

    Facebook/ Instagram Competition: Win a $250 Universal Store Gift Card

    1. You have entered to go in the draw to win a $250 Universal Store gift card valid online and in store.
    2. One entry per customer.
    3. Not in conjunction with any other offer.
    4. Prize cannot be redeemed for cash.
    5. This competition is open to all Australian residents.
    6. This competition ends in the last week of each month. The winner will be drawn at random and contacted via email in the first week of the following month.
    7. By entering this draw you're opting into the Universal Store marketing database.

    15% Off Online - Limited Time Offer Email Coupon

    1. Available online only.
    2. Not in conjunction with any other offer.
    3. Minimum cart subtotal must be equal or greater than $AUD 80.00.
    4. Discount is $AUD.
    5. Discount does not apply to Birkenstock and Polaroid Originals products.
    6. Discount does not apply to already reduced price items.
    7. Use the unique discount code provided in email at checkout.
    8. Single use codes apply once per customer per transaction.
    9. Offer expires 7 days from the send date of the email.
    10. No rainchecks.

    30% Off Footwear - April 2023 - Sale Link

    1. Offer available in-store and online.
    2. 30% off discount applies to footwear styles only.
    3. Prices as marked, no code required.
    4. Not in conjunction with any other offer.
    5. Excludes Crocs, Birkenstocks and Dr Martens Jorge II Sandal styles.
    6. Excludes gift cards, event tickets, exchanges, refunds and credit note transactions.
    7. Excludes shipping fees.
    8. Other exclusions may apply.
    9. Offer available from Tuesday 16th May 2023 to Wednesday 31st May 12:00AM AEST.
    SECTION 22 - IN STORE PROMOTIONS

    UNIVERSAL STORE SUSTAINABILITY

    Click here to check out our new Sustainability Hub!