Sexual Wellness FAQ
Check our most frequently asked questions here and if you still need help, please feel free to contact us.
General
CAN I RETURN A SEXUAL WELLNESS PRODUCT?
Due to health and safety issues, we do not accept returns for change of mind on sexual wellness products.
If your product is faulty, you are eligible for a refund. Please reach out to our help team for more details.
CAN I PURCHASE SEXUAL WELLNESS PRODUCTS IN STORE?
At this stage, our sexual wellness products are only available for purchase online.
Do you offer discreet packaging?
All Universal Store orders are shipped in a Universal Store satchel to ensure a discreet shopping experience.
Is sharing sex toys safe?
For hygiene reasons, we don’t recommend sharing sex toys with a friend. If you’re keen to share your toys with your friends or loved ones, why not gift them a powerful vibrator of their own?
What's the best way to clean a vibrator?
Cleaning your toys regularly is essential for prolonging their life and keeping them functioning at their best.
All sex toys need to be cleaned before and after use.
Wash your toys with warm water and a gentle, fragrance-free soap. Rinse and pat dry with a towel, or leave to air dry on a clean surface.
Both Vush and LBDO toys are wateproof. For more specific cleaning instructions, please refer to the care section in the product page.
How should I store my sex toy?
Once your toy is clean and dry, store it out of direct sunlight and in a cool, dry location. For added discretion, we recommend slipping your vibrator into its storage case.
LBDO Product
Help, my device isn't turning on.
Occasionally, your device may need a force reset which can be done by holding down the on/off button for 10-15 seconds. We also suggest checking if the device is charged!
Where are the products made?
LBDO works directly with manufacturers from all over the world including many locally in Australia.
Please see individual product pages for specific manufacturing details.
VUSH Product
How Do I Turn My Vibrator On?
First things first, ensure your product is fully charged and not attached to the charging cable before turning on. Locate the power button on the device and hold the button down for 3 seconds.Toys from the POP Collection range must be removed from the hard case before locating the V button interface to turn on the device.
What Should I Do If I Think My Vibe Is Not Working?
If for any reason there is a problem with your purchase, feel free to contact our Help team, and they can assist you further
How Long Will My Vush Sex Toy Last?
No good things last forever, but with proper care and maintenance, Vush vibrators can be expected to perform in top condition for at least two years, depending on how often you use them and how intense you like your vibes.
Can someone who's pregnant use a vibrator?
All Vush Stimulation sex toys are safe for use during pregnancy.
Does My Charger Work Across All Vush Products?
Yes! The custom design magnetic charging cable is universally compatible across the whole range of VUSH toys.
I lost my vibrator charger. Can I buy a new one?
Oh no! Have no fear, we’re here to help. If you have lost your vibrator charger, or if you believe you have received a faulty charger with your purchase, please contact us to discuss your options.
Can I Break My Toy If Using It Too Often Or Aggressively?
VUSH products are made from the highest quality materials (medical grade silicone) and pass stringest quality control checks before they make it into our customers hands, they are built to withstand a whole lot of love!
How do I use the Massage Oil Candle?
Begin by lighting your candle and waiting 10-15 minutes for the wax to melt and the top layer of oil to form on your candle. In the meantime, pop on your favourite playlist and get in the mood with our curated aphrodisiac blend of scents.
Once the oil is melted, carefully blow out the flame, pour the warm wax from the spout of the candle and massage the oil into the skin for a pleasure-filled massage to ignite all senses.
The massage oil candle wax has been designed to burn at a low temperature, just above body temperature making it safe to pour directly on your skin from the vessel.
Do I need a partner to use the Massage Oil Candle?
No partner necessary! Treat yourself to a date night - light your candle, turn on your favourite playlist, and settle in for a night of self-pampering.
Will the hot massage oil burn my skin?
Not at all! The Massage Oil Candle burns at a much lower temperature than a regular candle, just above body temperature, so once the flame is extinguished the oil is absolutely safe to pour onto the skin.