For security reasons we only offer refunds via bank transfers or PayPal for store purchase returns to online.
In store purchases are not eligible via our Returns Portal as they will incur a postage fee.
Pack your items into a post bag. Include a note with your name, phone number, email, reason why you'd like an exchange or refund and either your bank details (BSB, Account Number and Account Name) or the email address linked to your PayPal account.
If your in-store purchase was made with Afterpay, we will also need your Afterpay Order ID Number to process the refund through Afterpay.
Please include all required information with your return so we can arrange your refund without delay.
Post your returning parcel to:
Universal Store Returns
PO BOX 695
Virginia BC QLD 4014
As soon as we receive your return parcel, we'll arrange your refund or exchange and let you know when the process is complete.