TEAM CULTURE

WHO WE ARE

Universal Store is a market leader in youth fashion. We look to find new team members who also love youth fashion and share our values. We welcome and service a diverse range of customers. We strive to ensure that Universal Store is where customers always feel welcome to try on and buy the latest trends from top street fashion brands. Our team truly cares that our customers feel welcome and able to find the perfect outfit to best express themselves. If you strive to be your best self and enjoy helping others to do the same, then you’ve got Universal Spirit and we want to hear from you!

What's unique about us?

  • Your success is important to us
  • We genuinely care about your career and provide guidance and training every step of the way
  • We provide opportunities to grow and challenge yourself
  • We have a feedback culture and find the most successful people are open to hearing and delivering quality feedback
  • You'll have a voice and the ability to influence the entire business
  • Strong company culture
  • Honest and transparent leadership
WHO WE'RE LOOKING FOR

Our team is as diverse as our customers – Universal Store is made of many great, different personalities that share some similar traits and values, such as:

  • Warmth & enthusiasm
  • An open mind
  • Willingness to go above and beyond
  • Flexibility and positive reaction to change
  • A true service ethic
TEAM BENEFITS
  • Healthy team work environment
  • Generous staff discounts
  • Training, mentoring and development by strong leaders
  • Participate in company events
  • The opportunity to grow and develop as a person
CAREER PATHWAYS

There are many opportunities and areas for career progression at Universal Store. We encourage skills development, and support our amazing team who, in turn, train and support their team. We have many long-term crew who began as casuals in-store and worked their way into senior retail roles in retail and operations or transitioned into roles at our support office.

Retail & Operations
  • Sales team
  • 2IC
  • Store manager
  • Visual merchandiser
  • Area sales manager
  • Regional manager
Distribution Centre & Support Office (Brisbane)
  • Buying
  • Customer service
  • Design
  • Digital development
  • Ecommerce
  • Finance
  • Inventory & logistics
  • IT
  • Marketing
  • Merchandise planning

RECRUITMENT PROCESS

STORE POSITIONS

HOW TO APPLY

Casual and full time store positions

  • Bring a printed copy of your résumé to the store(s) you wish to apply for and ask to speak to the manager in charge. Most store managers work Tuesday to Saturday.
  • Be sure to put your availability (list the days and times you are available to work) on the résumé.
  • Make a good first impression. Our team is all about fashion, fun and service! Show us who you are when you come in with your résumé to demonstrate to the store manager that you are a great fit for our team.

Full time store positions advertised online

If you see a full time role advertised on our website, you are welcome to apply online with your résumé and cover letter.

WHAT TO EXPECT

CASUAL STORE POSITIONS

We have your application, now what?

If you meet the role requirements and have suitable availability we will call you to progress your application. As a general guide, if you do not hear from us within 2 weeks it means you were not successful this time around. Unfortunately, we are not always able to get back to every applicant due to the volume of applications. We invite you to apply again in future.

Group interviews (New stores and Xmas casuals only)

We invite successful applicants to a group interview when we are recruiting multiple roles at a time. You’ll be asked to participate in activities with other applicants so we can see how you work in a team environment. We will call you to let you know the outcome. If you are successful, we will ask you to come in for a paid trial in a store.

Individual interviews

When recruiting for 1-2 roles, we invite successful applicants to an individual interview. You’ll be asked questions relating to the role, your employment history and your work preferences and style. The purpose is to learn more about you and what you can bring to the role. We will call you after to let you know the outcome. If you are successful, we will ask you to come in for a paid trial in a store.

Interview tips

  • Relax, smile and be yourself. Interviews are an opportunity to show us your personality. Please don’t feel nervous or intimidated - we are a warm, friendly team and excited to meet you!
  • Do your homework before you meet with us. Review the job ad to make sure you understand the role and re-read your application to remember what you’ve told us about yourself so far.
  • Dress to express yourself. If you’ve applied for a role with us, chances are you have an interest in fashion so dress in your own style. Our team members favour casual looks that are neat and presentable if that helps you pick your outfit.
  • Prepare questions for us. What do you want to know about the role, the team and the company?

Trials in-store

The final interview stage is a paid, 3-hour trial in store. The store manager will introduce you to the team and make sure are comfortable in store. You will be given an overview of the brands we carry and of the store layout. Once you find your feet we will give you some space on the on the shop floor. This is your opportunity to show us how you interact with customers and work with our team members, so don’t be shy! We don’t expect you to know everything but we do expect you to try your best, ask questions, put feedback into practice and work with the team to give customers a positive experience.

Before you come in for your trial, we will need you to register your details with Payroll so we can arrange payment. You will be asked to provide your:

  1. Contact details (email, phone number, address)
  2. Tax File Number
  3. Bank Account details
  4. Superannuation details if you have a preferred super account
  5. Visa status / VEVO check (if applicable)
  6. Copy of your passport as proof of ID and age.

After your trial, the store manager will call you to let you know whether you’ve been successful in securing a role or not. If you are a great fit for the role and our team, we will contact your references before making a final decision. Not everyone will be successful the first time they apply and we want you to know how much we appreciate your time and your effort. We have many long-term team members who have applied more than once!

FULL TIME STORE POSITIONS

We have your application, now what?

If you meet the role requirements and have suitable availability we will call you to progress your application. As a general guide, if you do not hear from us within 2 weeks it means you were not successful this time around. Unfortunately, we are not always able to get back to every applicant due to the volume of applications. We invite you to apply again in future.

Interview tips

  • Relax, smile and be yourself. Interviews are an opportunity to show us your personality. Please don’t feel nervous or intimidated - we are a warm, friendly team and excited to meet you!
  • Do your homework before you meet with us. Review the job ad to make sure you understand the role and re-read your application to remember what you’ve told us about yourself so far.
  • Dress to express yourself. If you’ve applied for a role with us, chances are you have an interest in fashion so dress in your own style. Our team members favour casual looks that are neat and presentable if that helps you pick your outfit.
  • We will ask questions to learn more about you and what you can bring to the role. Our questions will relate to the role, your employment history, and your work preferences and style.
  • Prepare questions for us. What do you want to know about the role, the team and the company?

Trials in-store

The final interview stage is a paid, 3-hour trial in store. The store manager will introduce you to the team and make sure are comfortable in store. You will be given an overview of the brands we carry and of the store layout. Once you find your feet we will give you some space on the on the shop floor. This is your opportunity to show us how you interact with customers and work with our team members, so don’t be shy! We don’t expect you to know everything but we do expect you to try your best, ask questions, put feedback into practice and work with the team to give customers a positive experience.

Before you come in for your trial, we will need you to register your details with Payroll so we can arrange payment.

After your trial, the store manager will call you to let you know whether you’ve been successful in securing a role or not. If you are a great fit for the role and our team, we will contact your references before making a final decision. Not everyone will be successful the first time they apply and we want you to know how much we appreciate your time and your effort. We have many long-term team members who have applied more than once!

DISTRIBUTION CENTRE POSITIONS

HOW TO APPLY

Casual and full time Distribution Centre positions

Our Distribution Centre team is deadline driven and we work together in a very fast-paced environment to make sure we hit our targets for each day. We have a diverse team of individuals in our Distribution Centre, though we all have these core attributes in common:

  1. Attention to detail
  2. Accuracy
  3. Sense of urgency
  4. Strong teamwork ethic

If this sounds like you, we’d love to hear from you when we have a Distribution Centre role going. You are welcome to apply online with your résumé and cover letter when we advertise Distribution Centre roles.

Full time store positions advertised online

If you see a full time role advertised on our website, you are welcome to apply online with your résumé and cover letter.

WHAT TO EXPECT

We have your application, now what?

If you meet the role requirements and have suitable availability we will call you to progress your application. As a general guide, if you do not hear from us within 2 weeks it means you were not successful this time around. Unfortunately, we are not always able to get back to every applicant due to the volume of applications. We invite you to apply again in future.

Individual interviews

We invite successful applicants to an individual interview where you’ll be asked questions relating to the role, your employment history and your work preferences and style. The purpose is to tell you more about us, and to learn more about you and what you can bring to the role. If you are successful, we will ask you to come in for a paid trial.

Interview tips

  • Relax, smile and be yourself. Interviews are an opportunity to show us your personality. Please don’t feel nervous or intimidated - we are a warm, friendly team and excited to meet you!
  • Do your homework before you meet with us. Review the job ad to make sure you understand the role and re-read your application to remember what you’ve told us about yourself so far.
  • Dress to express yourself. If you’ve applied for a role with us, chances are you have an interest in fashion so dress in your own style. Our team members favour casual looks that are neat and presentable if that helps you pick your outfit.
  • Prepare questions for us. What do you want to know about the role, the team and the company?

Trials in our Distribution Centre

The final interview stage is a paid, 3 to 4-hour trial in our Distribution Centre. You’ll be paired up with a buddy who will show you around and take you through the basics of what day-to-day work is required in our Distribution Centre. Depending on what the team are focusing on the day of your trial, you could be asked to help with fulfilling online orders, unpacking deliveries from our suppliers, packing deliveries or replenishing stock for our stores.

Before you come in for your trial, we will need you to register your details with Payroll so we can arrange payment. You will be asked to provide your:

  1. Contact details (email, phone number, address)
  2. Tax File Number
  3. Bank Account details
  4. Superannuation details if you have a preferred super account
  5. Visa status / VEVO check (if applicable)
  6. Copy of your passport as proof of ID and age.

After your trial, our Logistics Manager will discuss the trial with you. This is your opportunity to let us know if you think we’re the right fit for you and vice versa. If you are successful, you’ll be offered a role on the spot and we’ll send you a letter of offer to confirm our offer. Not everyone will be successful the first time they apply and we want you to know how much we appreciate your time and your effort. We have many long-term team members who have applied more than once!

SUPPORT OFFICE POSITIONS

HOW TO APPLY

If you see any suitable support office roles advertised on our website or through Seek, you are welcome to apply online with your résumé and cover letter.

WHAT TO EXPECT

We have your application, now what?

If you meet the role requirements and have suitable availability we will call you to progress your application. As a general guide, if you do not hear from us within 2 weeks it means you were not successful this time around. Unfortunately, we are not always able to get back to every applicant due to the volume of applications. We invite you to apply again in future.

Interview tips

  • Relax, smile and be yourself. Interviews are an opportunity to show us your personality. Please don’t feel nervous or intimidated - we are a warm, friendly team and excited to meet you!
  • Do your homework before you meet with us. Review the job ad to make sure you understand the role and re-read your application to remember what you’ve told us about yourself so far.
  • Dress to express yourself. If you’ve applied for a role with us, chances are you have an interest in fashion so dress in your own style. Our team members favour casual looks that are neat and presentable if that helps you pick your outfit.
  • We will ask questions to learn more about you and what you can bring to the role. Our questions will relate to the role, your employment history, and your work preferences and style.
  • Prepare questions for us. What do you want to know about the role, the team and the company?

What happens after the interview?

  • We will be in touch to let you know whether your application will progress or provide feedback on your interview if you were unsuccessful. We interview a number of applicants so please be patient while we finish all interviews before we contact you with an update.
  • You may be invited back for further interviews to meet key team members or sit practical interviews to show you have the required skills for a specialised role. We will call you after any follow up interviews to update you about your application progress.
  • It’s just as important to us that we are the right fit for you. The more people you are able to meet, the better off you will be to decide if Universal Store is right for you.
  • If you are a great fit for the role and our team, we will contact your references before making a final decision.
FAQS

Do you offer work experience or internships?

We do not offer work experience or internships in our stores or office.

Do you have a graduate program?

We do not offer a graduate program. Any entry-level Career Opportunities will be listed online.

What is the minimum age you accept?

The minimum, legal working age varies in each state, please visit the Fairwork Australia website to check if you’re eligible to work in your state.

Who do I list as my referees if this is my first job application?

We are happy for you to list two personal referees if you don’t have professional referees yet. A personal referee can be your sports coach, course coordinator, or volunteer coordinator. Seek referees who have seen how you interact in a team environment.

What is a VEVO check?

VEVO is Visa Entitlement Verification Online. It’s a service run by the Department of Home Affair’s that allows visa holders to easily prove they are eligible to work in Australia. Simply download the myVEVO app or visit the VEVO website to get your visa entitlement details. You do not need to register to use VEVO.

All you need is your passport or ImmiCard details and 1 of the following reference numbers:
  1. Transaction Reference Number (TRN)
  2. Visa Grant Number
  3. Visa Evidence Number (online only, not available in the myVEVO app).

Send a copy of your VEVO Check to email vevo@universalstore.com.au using this government online tool.

What do we do with your personal information?

Your information is used only for recruitment to help us assess your job application and communicate with you. The information will never be used for any other purpose or disclosed to any organisation unless required by or authorised by law. For more information about how we handle information, please read our privacy policy.

CURRENT OPPORTUNITIES

So you want to work with us? Check out our current job listings.