Universal Store Returns
Shopping with Universal Store is hassle-free.
If you receive anything that you are unhappy with for any reason, we’ll help you with an exchange or refund within 40 days from purchase. Before you return your items just make sure that the goods you are returning are
- In the same condition they were when you received them
- Not worn, washed or altered, have their original swing tags and are still in their original packaging
- Not swimwear, underwear or earrings. Due to Hygiene reasons, Universal store is unable to exchange or refund these items.
Returns In Store or Online
You can make your return in person at any Universal Store. Or you can send your purchase back to us for free within 10 days from the date your parcel was delivered. Just contact Help to organise free return postage.
If you need a copy of the returns form you can find it here.
Universal Store cannot accept returns on worn, damaged or items that are not in a saleable condition.
Need to Exchange your order?
- Jump online and purchase the size or item that you are exchanging. This way you are guaranteed the item and we can ship it to you straight away.
- Send the items that you are exchanging back with the completed return form that is on the back of the invoice that came with your parcel.
- As soon as we receive your return we will process the refund within 48 business hours and email you when the process is complete.
Returning Your Order
- If you are returning your order within 10 days from the date your parcel was delivered, contact Help so they can organise free return postage.
- Complete the returns form on the back on your invoice and securely package this with your returning items.
- Head to your post office and, if you are returning after 10 days from the date your parcel was delivered, post your returning parcel to
Universal Store Returns
PO BOX 695
Virginia BC QLD 4014
Universal Store highly recommends that you return your parcel with registered post, this way you can track your parcel and make sure that it reaches us safe and sound.
When your parcel arrives we will contact you and refund your order within 48 business hours. It may take up to 3-4 business days for your account to be credited.
If your order arrives faulty or damaged contact Help within 48 hours. We’ll do our best to resolve the situation ASAP.
If a fault appears in your product through normal wear send your faulty items back following the above process. Once our warehouse receives the goods our returns team will inspect them. We aim to process the return within 48 business hours of receiving however some faults may need to be assessed by the manufacturer before a refund or replacement can be issued. In this case we will keep you in the loop. This may take up to two weeks.
If the product is deemed faulty we will gladly reimburse the return shipping up to $10.00 provided you include the postage receipt with the product. This includes postage only; packaging is at your expense.
Our returns team may conclude that the damage is due to normal wear and tear, unfortunately in this instance Universal Store cannot offer a refund or exchange. The garment will be returned to you at your expense. Our team will keep you informed during this process.
Please note that if you need to return or exchange packaged goods such as shoes, watches, headphones and sunglasses, they must be returned to Universal Store in the original unmarked packaging. If these items are returned in an unsatisfactory condition Universal Store may not be able to offer a refund or an exchange.
If you are unsure about a faulty item or warranty repair, contact Help. We’ll help you through the faulty returns or warranty repairs process.
Extra Returns Info
Universal Store returns department operates Monday to Friday. Once your order is received in our warehouse, our returns team will inspect and process the goods within 48 business hours. Our Help team will contact you when your transaction is being processed.
Please note that NO returns or exchanges can be made in person at our warehouse. Please contact Help if you are having trouble returning your order.
Universal Store cannot accept COD deliveries.
Universal Store does not currently offer exchanges for international customers. We will offer a refund on faulty products. Contact Help first. You may need to provide photographic evidence of the fault before we can finalise the refund. The transaction will be processed via the original payment method providing all of our refund policy conditions are met.